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Associate Principal Engineer

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Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

PROFILE & CORE COMPETENCIES – 16 YEARS OF EXPERIENCE
Currently: Customer Service Manager, handling International Customers in Orange Business. Managing Service Design, providing Strategy, handling full Operation and Support.
SPECIALTIES
Service Management: ITIL Expert in IT Service Management (ITSM) design and strategy, mastering deployment and operations. Hands on experience with Client Service Management Portfolio securing profitability targets. Experience with Big Data Analytics and Python.
Networks: Expert in Network Security, Voice, and Cloud Services.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid escalations.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Mina Askarnezhad

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Customer Service Manager

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Bachelor - İndustrial Engineering

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Customer Service Manager

Bachelor - İndustrial Engineering

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