M. Fatih Küçük
Engineer - People Leader
KADIKÖY
Summary
Engaged in new product deployments, adopted the product and technic, created a best practice and documented it for other people's use.
Aim was always to decrease time and effort spent while providing high customer satisfaction through lessons learned and automation.
As part of global delivery, specializing in infrastructure aimed to increase company capabilities in baremetal appliance deployments, kvm virtualization, openstack private cloud and aws public cloud.
As CoE Team, we never had a manager rather than a team mate, team player.. i tried to give my all to team for their success. to increase team capabilities, often motivated, always cooperated the individuals to make them feel each person individually a part of the team.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Mgr Center of Excellence, Infrastructure Delivery
Sandvine
01.2022 - 05.2024
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Sr. Manager Technical Functions
Bistalk AG
02.2019 - 10.2022
- Designed, implemented, configured and integrated virtual / private cloud networks into existing legacy network functions.
- Managed financial, operational and human resources to optimize business performance.
- Directed technological improvements, reducing waste and business bottlenecks.
- Initiated strategy to drive company growth and increase market share and profitability.
- Led the company''s digital transformation, modernizing legacy systems and transitioning to cloud-based infrastructures.
- Increased operational efficiency through automation initiatives and process improvements, reducing manual workloads for IT staff.
- Developed strategic technology roadmaps, aligning business objectives with innovative solutions to drive growth in competitive markets.
- Promoted a culture of innovation within the organization, encouraging employees to explore emerging technologies as potential drivers for future business growth opportunities.
Solution Engineer
Sandvine
09.2018 - 12.2021
- Reviewed problem logs to identify recurring problems and coordinated issue resolution activities.
- Provided technical expertise in product demonstrations, leading to an increase in successful client conversions.
- Collaborated with clients to define solution requirements.
- Reduced project completion times by effectively managing resources and maintaining open lines of communication among team members.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Performed standard IT functions by analyzing, evaluating and debugging system programs.
- Promoted experience with Kubernetes, Docker and Amazon Web Services.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented cost-saving measures through effective capacity planning and resource allocation in OpenStack environments.
- Collaborated closely with vendors and partners to ensure successful integration of third-party tools and technologies into the existing OpenStack ecosystem.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Enabled seamless integration of new applications into the existing cloud infrastructure by working closely with development teams.
- Collaborated with cross-functional teams to successfully deploy OpenStack cloud projects.
- Led team development and assisted in project management coordination.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
- Planned implementation of network enhancements and upgrades.
- Improved OpenStack cloud infrastructure by designing and implementing scalable solutions.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Increased security by developing and implementing robust access controls for OpenStack environments.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
- Developed custom scripts for automating routine tasks, improving overall productivity within the engineering team.
- Enhanced system performance with thorough testing and optimization of OpenStack components.
Professional Services Engineer
Netaş
05.2015 - 09.2018
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Leveraged data-driven decision-making to identify opportunities for process enhancements, leading to significant cost savings.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Developed comprehensive engineering documents for all projects.
- Prepared action plans for problematic processes and assets.
- Developed and implemented procedures to verify compliance with engineering standards.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Conducted technical evaluations of engineering designs and test results.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
- Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
Head of Engineering - VoIP
Bistalk AG
08.2016 - 05.2018
- Developed and maintained positive relationships with key stakeholders, including clients, vendors, and internal teams.
- Integrated architectural and engineering drawings to create cohesive packages.
- Took ownership of assigned department-wide projects, presenting regular updates to senior leadership on progress and status.
- Reduced downtime and improved productivity through the implementation of effective preventive maintenance programs.
- Attended weekly department head meetings to share information and voice concerns.
- Managed and scheduled equipment and system preventive maintenance programs to verify contractual compliance.
- Developed high-performing engineering teams through strategic hiring, focused mentoring, and performance management initiatives.
- Led proposal development efforts, presenting engineering opportunities to senior leadership for go-no-go decisions.
Senior Engineer, VoIP
Bistalk AG
09.2012 - 08.2016
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
- Identified needed parts to keep equipment in top operating condition.
- Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
- Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
- Created detailed reports on engineering activities and findings.
- Optimized manufacturing processes by incorporating Lean principles and eliminating non-value-added activities.
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.
- Assessed scope and requirements to assist with project design determinations.
- Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
Support Engineer
Verscom Solutions
06.2010 - 09.2012
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Provided platform support to voice service providers in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Conducted internal and external product trainings.
- Performed product renewals and migrations onsite.
Education
High School Diploma -
Kadiköy Anatolian High School
Istanbul, Turkey 04.2001 -
MBA - Business Administration
Bahcesehir University
Istanbul, Turkey 04.2001 -
Bachelor of Science - Electronics And Telecommunications Engineering
Yildiz Technical University
Istanbul, Turkey 04.2001 -
Skills
Customer Relationship Management (CRM)
Business Analysis and Reporting
Analytical Thinking
Multitasking
Administration and Reporting
Negotiation and Conflict Resolution
Active Listening
Performance Management
Expense Tracking
Project Management
Goal Setting
Training and Development
Interpersonal Skills
Emergency Response
Process Improvement
Cross-Functional Teamwork
Documentation And Reporting
Problem-solving aptitude
Human Resources Management
Staff Training and Development
Team Leadership
Hiring and Training
Performance reviewing
Interpersonal Relations
Attention to Detail
Performance Evaluations
Customer Relationship Management
Organizational Skills
Good Judgment
Business Administration
Effective Communication
Problem Resolution
Cost Control
Customer Service
MS Office
Operations Management
Strategic Planning
Problem-solving abilities
Performance Tracking and Evaluation
Lead Generation
Cloud Architecture Design
Cloud Computing
Server Control
Monitoring Solutions
Platform Selection
Container Orchestration
Team building
Active Learning
Telecommunications Systems
OpenStack Deployment
OpenStack Cloud
Networking
Performance Tuning
VMware and Oracle VM
System Upgrades
System Maintenance
Technical Troubleshooting
Backup and recovery
Penetration Testing
Disaster Recovery Planning
System Testing
Teamwork and Collaboration
Timeline
Mgr Center of Excellence, Infrastructure Delivery
Sandvine
01.2022 - 05.2024
Sr. Manager Technical Functions
Bistalk AG
02.2019 - 10.2022
Solution Engineer
Sandvine
09.2018 - 12.2021
Head of Engineering - VoIP
Bistalk AG
08.2016 - 05.2018
Professional Services Engineer
Netaş
05.2015 - 09.2018
Senior Engineer, VoIP
Bistalk AG
09.2012 - 08.2016
Support Engineer
Verscom Solutions
06.2010 - 09.2012
High School Diploma -
Kadiköy Anatolian High School
04.2001 -
MBA - Business Administration
Bahcesehir University
04.2001 -
Bachelor of Science - Electronics And Telecommunications Engineering
Yildiz Technical University
04.2001 -