Mete ALACA
Atasehir
Summary
Strategic and results-driven senior executive with over 15 years of experience leading operations, product development, and digital transformation across technology, telecommunications, and AI/AR/VR industries. Proven track record in managing P&L, scaling cross-functional teams, and delivering complex, high-impact projects for global enterprise clients. Skilled in forging strategic partnerships, driving innovation, and aligning technology initiatives with business objectives. Passionate about building high-performing teams and creating products that deliver measurable value in competitive markets.
Overview
20
20
years of professional experience
Work History
General Manager
QReal Technologies
09.2024 - Current
- Lead the company’s overall strategy, operations, and P&L, delivering AR/VR and AI-driven projects for global enterprise clients in fashion, retail, and technology.
- Expanded international client portfolio, securing multi-million USD projects and strengthening market presence in EMEA and North America.
- Launched two new AI-powered product lines, generating additional recurring revenue streams and diversifying the company’s offering.
- Improved operational efficiency by 25% through workflow optimization and cross-departmental alignment.
- Established strategic partnerships with global tech firms, enhancing brand visibility and market reach.
Director of Operations
The Glimpse Group (Nasdaq: VRAR)
01.2022 - 09.2024
- Directed operations, production workflows, and team performance for large-scale AR/VR content delivery across multiple industry verticals.
- Built and scaled high-performing teams by establishing clear KPIs, optimizing resource allocation, and streamlining operational processes.
- Managed multimillion-dollar budgets, implemented quality control systems, and ensured adherence to timelines and client specifications.
- Integrated AI-driven tools and workflows into production pipelines, enhancing asset creation speed, automating quality checks, and enabling predictive project scheduling.
- Led complex, cross-border projects from concept to deployment, achieving measurable gains in production efficiency and client satisfaction.
- Collaborated with executive leadership to align operational priorities with corporate objectives, resulting in improved delivery capacity and profitability.
Principal Manager, Global Digital Transformation
Turkcell
03.2018 - 01.2022
- Coordinated cross-functional departments to design and execute international digital business projects aligned with corporate strategy.
- Managed full project lifecycle, covering scope, communication, budget, risks, resources, timelines, integration, customer experience, and vendor management.
- Established strategic partnerships with marketplaces and third-party providers; negotiated contracts, business processes, and pricing to drive mutual value.
- Conducted in-depth analysis of overseas markets, evaluating pricing, product range, customer experience, and sales potential to identify growth opportunities.
- Acted as the primary liaison between IT and business teams to define technical requirements for successful operations.
- Discovered and pursued new markets to expand the company’s international digital footprint.
- Led and developed a team of digital experience professionals, instilling a strong sense of urgency and customer-centricity.
- Prepared and delivered periodic C-Level reports and presentations to inform strategic decision-making.
Lead Customer Experience Manager
Turkcell
04.2015 - 03.2018
- Designed, executed, and delivered strategic projects to enhance customer experience, reduce operational costs, and achieve corporate objectives.
- Managed customer experience lifecycle for Turkcell services, including SaaS, data, VoIP, digital products, CRM, and fixed & mobile convergence solutions.
- Coordinated cross-functional stakeholders from marketing, sales, regulatory, ICT, and network teams to ensure seamless project delivery.
- Developed and implemented processes to collect customer insights and operational KPIs, translating findings into actionable improvements.
- Led readiness management and risk evaluation initiatives across systems, processes, and personnel.
- Designed customer-facing operational processes for new products, services, and marketing campaigns, ensuring alignment with brand standards.
- Acted as a bridge between business and technical teams to align operational requirements with technical capabilities.
- Monitored competitor strategies and market trends, adapting plans to maintain a competitive edge.
Corporate Projects & Process Manager
Vodafone Turkey
12.2011 - 04.2015
- Planned and executed IT and digital projects within defined time, quality, and budget constraints, ensuring high customer satisfaction.
- Took full end-to-end delivery responsibility for assigned projects, from initiation to successful completion.
- Managed internal teams, external vendors, and subcontractors to align resources and meet project objectives.
- Monitored project risks, scope, and dependencies, proactively identifying and resolving potential issues.
- Prepared and administered contractual documents, including customer contracts, SLAs, and scope statements.
- Oversaw change request processes, ensuring alignment with stakeholder expectations and operational requirements.
- Led project kickoff meetings with customers, maintaining ongoing communication and organizing follow-up sessions throughout the project lifecycle.
- Developed and implemented process quality standards, driving continuous improvement and operational efficiency.
Senior Business Development Executive
Koç.Net
06.2008 - 12.2011
- Developed and maintained strong relationships with target accounts and their business partners, including subcontractors and distribution channels, at all organizational levels.
- Identified, evaluated, and managed business opportunities to secure a strong sales pipeline aligned with short- and long-term financial goals.
- Conducted market scans, research, and feasibility studies, presenting findings to support strategic decision-making.
- Coordinated customer projects, ensuring alignment and collaboration among all involved stakeholders.
- Performed in-depth research and analysis to support business development and market expansion initiatives.
- Built credibility, loyalty, and trust with clients and partners through consistent engagement and value delivery.
- Led collaborative discussions to uncover client needs and translate them into actionable business solutions.
- Supported marketing and sales departments in line with company strategy, contributing to campaign execution and market positioning.
Vendor & Portfolio Management Account Manager
Türk Telekom
09.2007 - 06.2008
- Conducted local and global competitive analyses and benchmarking for the handset market, identifying consumer trends that informed the launch of targeted smartphone campaigns.
- Designed and executed mass and high-value customer smartphone campaigns, increasing premium device adoption by an estimated 12% within one year.
- Developed and implemented affordability and loyalty programs, contributing to higher retention rates in key customer segments.
- Evaluated emerging mobile technologies, providing recommendations that shaped the company’s future product roadmap.
- Collaborated cross-functionally with terminal and marketing teams to design and roll out bundled mobile device strategies, enhancing ARPU (Average Revenue per User).
- Led the go-to-market execution for multiple device campaigns, ensuring alignment with business objectives and competitive positioning.
Sales Engineer
Hyundai Heavy Industries Co., Ltd.
01.2006 - 11.2006
- Served as sales representative for advanced electrical and electronic equipment, including low-, medium-, and high-voltage switchgear and inverters.
- Conducted regular customer visits to identify technical and commercial needs, preparing tailored proposals that addressed both performance and budget requirements.
- Built and maintained long-term business relationships with key accounts, ensuring high customer satisfaction and repeat orders.
- Coordinated with suppliers to source components and solutions, ensuring timely delivery and quality compliance.
- Delivered technical presentations and product demonstrations to clients, driving understanding and trust in product capabilities.
- Managed the end-to-end sales process from initial inquiry to contract finalization, consistently meeting or exceeding sales targets.
Education
Finance Master Certification
Boğaziçi University
06-2020
Master of Business Administration (MBA)
Galatasaray University
06-2015
Electrical Engineering
Yildiz Technical University
Istanbul06-2006
TED College
06-2001
Skills
- Strategic Operations & Leadership
- AI & Digital Transformation
- AR/VR Content Production
- Process Optimization & Automation
- Budget & P&L Management
- Cross-functional Team Leadership
- Customer Experience Management
- Stakeholder & Vendor Relations
Additional Information
Honors & Awards
Turkcell CEO Award (Dec. 2020)
Turkcell CXO Award (Nov. 2019)
Turkcell CXO Award (Nov. 2018)
Turkcell CXO Award (Nov.2016)
Timeline
General Manager
QReal Technologies
09.2024 - Current
Director of Operations
The Glimpse Group (Nasdaq: VRAR)
01.2022 - 09.2024
Principal Manager, Global Digital Transformation
Turkcell
03.2018 - 01.2022
Lead Customer Experience Manager
Turkcell
04.2015 - 03.2018
Corporate Projects & Process Manager
Vodafone Turkey
12.2011 - 04.2015
Senior Business Development Executive
Koç.Net
06.2008 - 12.2011
Vendor & Portfolio Management Account Manager
Türk Telekom
09.2007 - 06.2008
Sales Engineer
Hyundai Heavy Industries Co., Ltd.
01.2006 - 11.2006
Finance Master Certification
Boğaziçi University
Master of Business Administration (MBA)
Galatasaray University
Electrical Engineering
Yildiz Technical University
TED College