Meryem Maireche
Summary
Hotel Reservations Agent and 4 languages speaker with nearly three years of experience ,manage to maximize property revenue by Following up selling techniques and sales strategies .
self-motivated and brings a positive energy to workplace .
Providing excellent customer service and ability to Handle the guest's complaint in a professional manner.
Overview
5
5
years of professional experience
Work History
Reservation Agent
Sura Hotels
10.2021 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotel's products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Waitress
Sura Hotels
08.2019 - 09.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used POS system to enter orders, process payments and issue receipts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
International Economics Degree - Economics, Commerce And Management Sciences
Bachir El İbrahimi University
09.2014 - 2018.07
Skills
Excellent Communication
MS Office
Multitasking Abilities
Teamwork and Collaboration
Languages
Arabic
English
French
Turkish
Refrences
Selman Kul Sales & reservation manager of Sura Hotels
Phone number : +905301001586
Timeline
Reservation Agent
Sura Hotels
10.2021 - Current
Waitress
Sura Hotels
08.2019 - 09.2021
International Economics Degree - Economics, Commerce And Management Sciences
Bachir El İbrahimi University
09.2014 - 2018.07