Meryem Balcı
Summary
Dynamic professional with experience as a Receptionist at Hotel Monaco, excelling in calendar management and client communication. Proven ability to resolve customer issues effectively while maintaining confidentiality. Skilled in basic accounting and adept at scheduling appointments, ensuring smooth operations and a positive visitor experience.
Overview
4
4
years of professional experience
Work History
Reception Assistant
Rijji Hotel
01.2024 - 12.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
Receptionist
Hotel Monaco
06.2023 - 10.2023
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Housekeeping and Laundry Attendant
Hotel Monaco
05.2022 - 09.2022
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Sales Manager
T-Shop Cosmetics
01.2022 - 04.2022
Financial Accounting Assistant
Ekip Company
12.2020 - 09.2021
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Managed office inventory and ordered new supplies when items were running low.
- Input financial data and produced reports using [Software].
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
English Teacher
AIESEC EGYPT
07.2020 - 11.2020
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Prepared and implemented lesson plans covering required course topics.
Education
Bachelor of Science - Econometrics And Quantitative Economics
Istanbul Unıversity
06-2022
High School Diploma -
Kahta Anatolia High School
Adıyaman, Turkey06-2016
Skills
- Basic accounting
- Calendar management
- Travel arrangements
- Scheduling appointments
Languages
English
Professional Working
Arabic
Limited Working
Albanian
Elementary
Software
Phyton SQL
Timeline
Reception Assistant
Rijji Hotel
01.2024 - 12.2024
Receptionist
Hotel Monaco
06.2023 - 10.2023
Housekeeping and Laundry Attendant
Hotel Monaco
05.2022 - 09.2022
Sales Manager
T-Shop Cosmetics
01.2022 - 04.2022
Financial Accounting Assistant
Ekip Company
12.2020 - 09.2021
English Teacher
AIESEC EGYPT
07.2020 - 11.2020
Bachelor of Science - Econometrics And Quantitative Economics
Istanbul Unıversity
High School Diploma -
Kahta Anatolia High School