Merve ÖZ
Istanbul,34
Summary
Data-driven Reporting Specialist with 5 years of experience designing and developing reports. Proficient in generating and customizing reports with varying complexity. Expertly collects, organizes, analyzes and disseminates significant amounts of information with attention to detail and accuracy.
Currently seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
INTERNATIONAL CUSTOMER RELATIONS & REPORTING SPECIALIST
INFOBIS INTERNATIONAL BUSINESS INFORMATION SERVICES
01.2019 - Current
- Providing business credit reports and registration reports along with various services and documents for the companies located in Turkey and T.R.N.Cyprus.
- Developed comprehensive training materials for new team members, resulting in faster onboarding and increased productivity.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Promptly responded to inquiries and requests from prospective customers.
FOREIGN AFFAIRS DIRECTOR
KALİTE İNSAN KAYNAKLARI
01.2018 - 01.2019
- Provided baby and child care, patient and elderly caregiver, staff services.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Arts - English Language and Literature
HACETTEPE UNIVERSITY
Ankara, Turkey06.2018
Skills
- Microsoft Excel
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Excellent Communication
- Self Motivation
- Attention to Detail
- MS Office
Certification
C-2 English proficiency certificate, Upon request
Languages
Turkish
Native language
English
Proficient
C2
Countryoforigin
Turkey
Personal Information
Date of Birth: 04/04/1996
Timeline
INTERNATIONAL CUSTOMER RELATIONS & REPORTING SPECIALIST
INFOBIS INTERNATIONAL BUSINESS INFORMATION SERVICES
01.2019 - Current
FOREIGN AFFAIRS DIRECTOR
KALİTE İNSAN KAYNAKLARI
01.2018 - 01.2019
Bachelor of Arts - English Language and Literature
HACETTEPE UNIVERSITY