Summary
Overview
Work History
Education
Skills
Timeline
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Merve Türkyılmaz

Summary

Goal-oriented manager with distinguished experience in SaaS and E-commerce industries and proven business development abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

3
3
years of professional experience

Work History

Head of Customer Success and Sales

Raklet Inc
03.2021 - Current
  • Started as a content writer and was promoted within a year frame for outstanding performance.
  • Assisted users and answered their questions via Intercom, email and calls on a daily basis.
  • Achieved 100% satisfaction among customers in 45 weeks out of 52.
  • Created a help center hub that includes user guides and videos.
  • Made personalized demonstrations of the product on phone and video calls to show customers benefits.
  • Increased customer-product engagement by using inbound email campaigns.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Was responsible for analyzing all customer and lead data to decide on product improvements and marketing opportunities.
  • Implemented both automated and personalized workflows to increase new sales deals and upsells.
  • Drove sales by developing contract sales and doubling the income by the first year of my time in the company.
  • Managed the Customer Success Team of 5 people.
  • My good history with Raklet allowed me to get back to this position after giving a break between February-September 2023 to pursue other career opportunities.

Brand Account Manager

Powered By People
02.2023 - 08.2023
  • Was originally hired as an onboarding associate to help my team leader with new and current retailers.
  • Got a raise to manage all retailers from Asia, Europe and Middle East as a Brand Account Manager within a month due to outstanding performance.
  • Attended buyer and seller needs on a daily basis to achieve long-lasting relations and ensure customer lifetime.
  • Was responsible for following up on all logistic steps of products from production to end user receiving the product.
  • Was responsible for following up on all shipping timelines and details.
  • Analyzed daily and weekly reports of sales, products, producers and customers and regularly presented to the all team.
  • Was selected to work with MasterCard to create a learning hub for the company with its contents for buyers and sellers for a long-term project.
  • Helped the leader team and the board about business development decisions based on reporting.
  • Assisted the technical team in adopting new tools to address issues and automate manual processes.

Digital Marketing Intern

Jotform
06.2022 - 07.2022
  • Created two landing pages after doing keyword research on Ahrefs.
  • Conducted research on possible marketing strategies for the product.
  • Created a project on Homepage design alternatives in relation to missing marketing opportunities and presented it to the leader team.
  • Worked closely with Landing Page, Marketing and SEO leaders to improve my skills in those fields.
  • All the projects I have been a part of were approved by the company leadership team and implemented accordingly.

Content Writer

Someka Excel Solutions
08.2020 - 03.2021
  • Provided writing support in a fast-paced environment for a variety of public-facing materials in SEO format.
  • Completed thorough research into assigned topics.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with an exciting, captivating, and authentic approach.
  • Performed keyword research to optimize content for SEO.
  • Got backlinks to improve domain rate and increase organic traffic.

Education

Bachelor of Arts - English Language And Literature

HACETTEPE UNIVERSITY
Ankara, Turkey

Skills

  • Market Research and Analysis
  • Google AdWords
  • KPI Management
  • Salesforce
  • Hubspot
  • Airtable
  • Zoho
  • Intercom
  • Canva
  • Microsoft Office
  • Ahrefs
  • SEMrush

Timeline

Brand Account Manager

Powered By People
02.2023 - 08.2023

Digital Marketing Intern

Jotform
06.2022 - 07.2022

Head of Customer Success and Sales

Raklet Inc
03.2021 - Current

Content Writer

Someka Excel Solutions
08.2020 - 03.2021

Bachelor of Arts - English Language And Literature

HACETTEPE UNIVERSITY

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Merve Türkyılmaz