Cinema literacy (Participant of training programme for European Cinema History – Mehmet Açar) - May 2024
MERVE GURSES
Senior Business Intelligence Specialist
Alsancak Konak
Overview
20
20
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Business Intelligence Senior Specialist – Maritime Group Board Office
ARKAS DENİZCİLİK ve NAKLİYAT AŞ.
09.2022 - Current
- Identifying the development needs for the purpose of streamlining and improving the operations of the organization for efficiency and profitability
- Managing strategic projects of Arkas Maritime Group
- Developing and managing business intelligence solutions for the organization
- Providing reports through office applications to improve business processes
- Collaborating with team members for the purpose of collecting data and executing the company’s mission
- Analyzing business requirements and processes and recommending them to the management and executives for implementation
- Creation for the first time of the business plan for the departments of the Maritime Group such as Corporate Communications, Human resources, Information Systems, Sustainability, Audit and Formation
- Business plans fallow up on monthly basis and reporting them to the board office
Export Customer Service Specialist
ARKEMA KIMYA SAN. TIC. AS.
02.2014 - 08.2022
- Handling all sales operations from the placement of order till the delivery
- Managing export operations by all documentation
- Preparing and confirming shipment instructions
- Resolving customer complaints by cooperating with other responsible departments
- Maintaining financial accounts by processing customer adjustments
- Opening customer accounts by recording account information
- Answering questions about warranties or terms of sale
- Handling changes in policies or renewals
- Fallowing up the payments and collection of revenues
- Handling refunds, rebates, and exchanges of sales orders
- Support of TMS (Transportation Management and Logistic System) implementation
- Implementation of sample management system into SAP for planning and optimizing warehousing and transportation
Export Sales Specialist
MONDI KALE NOBEL AMBALAJ SAN. TIC. AS.
11.2011 - 01.2014
- Responsible of flexible, off-set and aceptic packaging sales in Europe, Middle East, CIA Countries
- Management of current customer services and operations (order handling, complaint settlements, bookkeeping)
- Responsible of export operations (transportation, custom duties, billing process)
- Market research based upon different countries
- Doing regular customer visits
- International Trade fair organisation
- Raw material planning support (quality trial, purchase, stock tracking)
- Budget Planning, Organisation, Operation of exhibitions
- Establishing a permanent cooperation with customers by developing solutions to complaints on time
- Provide customer satisfaction by the right planning of order process
- First entrance to different country’s packaging sector by managing fair organisation
- Adding new customers from different countries in different product segments such as aceptic packaging from Iran, dairy packaging from Azerbaijan, confectionery packaging from Africa
Export Sales&Marketing Specialist
CNR HOLDING
11.2010 - 11.2011
- Responsible of trade fair sales and marketing in international area
- Customer research based upon different sector analysis
- Preparation of required offers for clients
- Responsible of after sales support
- Support of marketing activities (preparation of visual materials, visitor organization process)
- Support of customer’s materials transportation
- Tripling international sales of IDEX 2012 Exhibition; IDEX 2010=120 sqm, IDEX 2012=633 sqm
- Doing the first international sales of I-DECO exhibition which has never been expanded abroad by providing 2 different countries participation; Tunisia and France
- Doing industrial research regarding different exhibitions
- According to questionnaire made between whole CNR customers, IDEX 2012 (organised and sold by myself) is chosen as the best exhibition where we can find the biggest number of customers who are satisfied to be introduced on the right sector in Turkey
- Support of exhibition material export to Turkey and budget planning of exhibitions on customer’s side
Customer Relations Management Assistant
HEDEF DIRECT MARKETING AGENCY
03.2010 - 09.2010
- Responsible for the planning and execution of direct marketing activities including Turkcell Roaming 2010 and TEB retirement project
- Working closely with vendors and choose services/features that will differentiate the customers in the marketing activities
- Responsible for sector analysis contributing to develop creative ideas in the target market of customers
Part time Trainee, Marketing Department
ECZACIBASI MARKETING ENTERPRISE (ECZACIBASI GIRISIM PAZARLAMA)
11.2007 - 02.2008
- Gained exposure to all aspects of Sales&Marketing Excellence for DETAN, SELIN, OKEY and MARATEM benchmarks
- Collaborated with the Product Managers to assess launch campaign of new products for DETAN and OKEY
Part Time Trainee, Marketing Department
EVYAP TRADE and INDUSTRY Co. LTD
09.2006 - 11.2006
- Gained exposure to all aspects of Sales&Marketing Excellence for DURU and ARKO benchmarks
- Joined to the field visits with sales managers
Full Time Trainee, Economical and Financial Affairs Department
SECRETARIAT GENERAL FOR EUROPEAN UNION AFFAIRS
08.2006 - 09.2006
- Oriented by the concerned department through the 2006 EU progress report of Turkey
- Responsible for the French translation of international reports
Full Time Trainee, Audit Department
DELOITTE TOUCHE TOHMATSU
07.2005 - 08.2005
- Collaborated with junior and senior managers to audit different sectors such as assurance, finance
Education
MBA - Integrated Marketing Communications
Galatasaray University
Istanbul, Turkey 04.2001 -
Bachelor of Arts - International Relations
Galatasaray University
Istanbul, Turkey 04.2001 -
High School Diploma -
Tevfik Fikret Private High School
Izmir, Turkey 04.2001 -
Skills
Innovation management
Excellent communication
Business analysis
Market research
Customer relationship management
Project planning
Problem-solving aptitude
Multitasking
Decision-making
Root-cause analysis
Team collaboration
Continuous improvement
Additional Information
Computer Skills: Highly proficient in SAP, MS Office programs, Outlook, Lotus,
Date and Place of Birth: April 17, 1984, Kuşadası-Aydın
Marital Status: Single
Driving License: B Class
Certification
SAP (Supply Chain, Documentation)
Interests
Mindfulness (Certificated by MBSR from Bodhi Studio (Mindfulness Based Stress Reduction) - Oct-Dec 2023
Tennis (Member of İzmir Kültürpark Tennis Club)
Trekking
Cycling
Timeline
Business Intelligence Senior Specialist – Maritime Group Board Office
ARKAS DENİZCİLİK ve NAKLİYAT AŞ.
09.2022 - Current
SAP (Supply Chain, Documentation)
03-2014
Export Customer Service Specialist
ARKEMA KIMYA SAN. TIC. AS.
02.2014 - 08.2022
Export Sales Specialist
MONDI KALE NOBEL AMBALAJ SAN. TIC. AS.
11.2011 - 01.2014
Export Sales&Marketing Specialist
CNR HOLDING
11.2010 - 11.2011
Customer Relations Management Assistant
HEDEF DIRECT MARKETING AGENCY
03.2010 - 09.2010
IELTS (Score 6.5)
07-2009
LSI -INTENSIVE ENGLISH PROGRAM and IELTS PREPARATION
07-2008
Part time Trainee, Marketing Department
ECZACIBASI MARKETING ENTERPRISE (ECZACIBASI GIRISIM PAZARLAMA)
11.2007 - 02.2008
Part Time Trainee, Marketing Department
EVYAP TRADE and INDUSTRY Co. LTD
09.2006 - 11.2006
Full Time Trainee, Economical and Financial Affairs Department
SECRETARIAT GENERAL FOR EUROPEAN UNION AFFAIRS
08.2006 - 09.2006
Full Time Trainee, Audit Department
DELOITTE TOUCHE TOHMATSU
07.2005 - 08.2005
MBA - Integrated Marketing Communications
Galatasaray University
04.2001 -
Bachelor of Arts - International Relations
Galatasaray University
04.2001 -
High School Diploma -
Tevfik Fikret Private High School
04.2001 -