Merve Ergül
Hairstylist
Trabzon
Summary
Offering strong communication and problem-solving skills, with keen ability to listen and empathise with customers. Knowledgeable about handling customer inquiries, managing time effectively, and maintaining positive attitude in challenging situations. Ready to use and develop communication, problem-solving, and time management skills in [Desired Position] role.
Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Call centre agent
Global bilgi
Trabzon, ortahisar
07.2024 - Current
- Acted as first point of contact for customer issues and queries.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Answered [Number]+ customer queries daily via inbound calls, emails and live chats.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Made [Number]+ outbound calls to businesses and individuals daily.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Managed high volume of inbound calls, ensuring swift response times.
- Utilised multi-line telephone systems for efficient call handling.
- Increased client trust by providing accurate product information.
- Handled customer queries focused on first-call resolution.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Accountant
Kadem Çakıroğlu
Trabzon, Ortahisar
06.2021 - 09.2025
- Performed thorough expenditure tracking, preventing overspending.
- Improved cash flow through meticulous accounts receivable management.
- Facilitated company-wide budget meetings; achieved consensus on fiscal strategy.
- Devised strategies for risk management, minimising potential losses.
- Installed internal controls and set up standard procedures for business accounting systems.
Researcher
METOD PAZAR ARAŞTIRMALARI DANIŞMANLIK TİCARET ANON
Istanbul, Üsküdar
06.2021 - 09.2021
- Maintained up-to-date knowledge of industry trends via continuous professional development opportunities.
- Attended conferences and trade shows to gain industry knowledge and speak on research.
- Tailored communication styles according to audience needs when presenting complex information.
- Applied statistical modelling to improve data analysis and ongoing accuracy.
CNC machine operator
Özkanlar Makine
Ankara, Sincan
03.2021 - 06.2021
- Identified and suggested process, method and tooling improvements.
- Increased efficiency through regular machine calibration for optimal performance.
- Operated advanced CNC equipment to meet production deadlines.
- Set up precision gauging to meet external and internal quality specifications.
Representative
NOM MÜH.PROJE İNŞ.VE TURİZM SAN.VE TİC.LTD.ŞTİ.
Ankara, Yenimahalle
06.2013 - 09.2013
- Networked with potential partners and clients to source revenue-building opportunities.
- Understood business objectives and adapted sales services to achieve KPIs.
- Provided excellent customer service, received commendations from clients frequently.
- Retained product and service knowledge for persuasive customer pitching.
Education
Diploma of Higher Education - economist
Karadeniz Teknik Üniversitesi
Trabzon 09.2017 - 02.2022
Skills
Hair artistry
Languages
German
Intermediate
Certification
Beautician
Timeline
Call centre agent
Global bilgi
07.2024 - Current
Beautician
10-2023
Accountant
Kadem Çakıroğlu
06.2021 - 09.2025
Researcher
METOD PAZAR ARAŞTIRMALARI DANIŞMANLIK TİCARET ANON
06.2021 - 09.2021
CNC machine operator
Özkanlar Makine
03.2021 - 06.2021
Diploma of Higher Education - economist
Karadeniz Teknik Üniversitesi
09.2017 - 02.2022
Representative
NOM MÜH.PROJE İNŞ.VE TURİZM SAN.VE TİC.LTD.ŞTİ.
06.2013 - 09.2013