Merve Ergenç
AGILE COACH
İstanbul
Summary
Culture transformation & employee experience leader with 12+ years of experience in driving agile ways of working, leadership empowerment, learning design, gamification, and meaningful organizational change.
Passionate about creating environments where people feel valued, supported, and inspired to grow. Designed and delivered countless leadership & team programs blending facilitation, gamification, and behavioral change techniques. Led award-winning initiatives, including a design thinking project at Ford Otosan that reimagined the experience for employees battling cancer—recognized as Europe’s #1 at the President Health and Safety Awards.
Coached 250+ leaders and 200+ teams, facilitated 4000+ hours of workshops, and partnered with C-level executives on organizational design and cultural transformation. Now eager to channel this expertise into shaping holistic employee experiences that truly make a difference in people’s lives.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
13
13
Certifications
1
1
Language
Work History
AGILE COACH
TÜRKTRAKTÖR
01.2024 - Current
- Coaching Agile Roles and Teams
- Acting as a Transformation Leader for the areas & focusing on the process agility
- Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
- Championed customer-centric designs using user stories, leading to increased user engagement postlaunch.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed customized training materials for Agile adoption, ensuring relevance to organizational needs.
- Facilitated conflict resolution within teams to maintain momentum towards project goals.
- Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
- Coordinated cross-team dependencies effectively, ensuring smooth progress throughout the project lifecycle. Advised top management on agile strategy development, improving organizational agility at all levels.
AGILE COACH
FORD OTOSAN
01.2021 - 05.2024
- Facilitated conflict resolution within teams to maintain momentum towards project goals.
- Coordinated cross-team dependencies effectively, ensuring smooth progress throughout the project lifecycle.
- Transformed project delivery by coaching teams on Scrum, Kanban, and Lean principles.
- Optimized resource allocation by working closely with project managers to prioritize tasks based on business value.
- Championed customer-centric designs using user stories, leading to increased user engagement postlaunch.
- Developed and implemented successful onboarding program.
- Advised top management on agile strategy development, improving organizational agility at all levels.
- Reduced time to market with the introduction of cross-functional teams and efficient backlog management.
- Introduced agile metrics such as velocity tracking and burn-down charts, enabling data-driven decision-making during sprint planning sessions.
- Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
- Developed and executed employee experience programs to increase employee engagement and productivity.
PRODUCT OWNER
FORD OTOSAN
01.2020 - 01.2021
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Owned and prioritized product backlog.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
ANALYSIS LEADER
KOÇSISTEM
10.2012 - 01.2020
- Managed multiple high-priority projects simultaneously, delivering accurate, timely results while maintaining clear communication with stakeholders.
- Facilitated ongoing collaboration between IT personnel and business users to optimize system performance and address evolving data requirements.
- Mentored junior analysts, fostering professional development through skill-building workshops and ongoing feedback sessions.
- Collaborated with cross-functional teams to drive process improvements, resulting in increased productivity and streamlined workflows.
SOFTWARE ENGINEER
32 BİT BILGISAYAR
01.2010 - 12.2012
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
PROJECT ASSISTANT
IDEAL TEKNOLOJI
01.2009 - 12.2010
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Researched and analyzed data to support project-related decisions.
Education
COMPUTER ENGINEERING -
İSTANBUL COMMERCE UNIVERSITY
01.2005 - 01.2009
ENGINEERING MANAGEMENT - undefined
GALATASARY UNIVERSITY
01.2010 - 01.2011
Skills
Design Thinking
Certification
Scrum Master Empowerment Program, KoçSistem, 01/01/19
Interests
Social Responsibility Projects
Dance
Agile Society Turkey
Functional Training
Liberating Structures IST
Skills
- Design Thinking & Creative Problem Solving
- Organizational Culture & Change Management (PROSCI certified)
- Agile Coaching (Scrum, Kanban, Nexus, Scrum@Scale)
- Leadership Development & Empowerment Programs
- Learning Design & Facilitation (4000+ hours)
- Gamification Strategies & Engagement Design
- Stakeholder Management & C-level Alignment
- Continuous Improvement & Lean Mindset
- Psychological Safety & Team Dynamics
- OKR / QBR / Strategic Planning Facilitation
- Community of Practice & Agile Community Building
- Customer and Employee Experience Design & Journey Mapping
Accomplishments
- Co-created a meaningful experience for employees battling cancer as a Design Thinking Coach - recognized #1 in Europe by the President Health and Safety Awards.
- Facilitated large-scale events for over 2,500 hours, driving collaboration and engagement across diverse teams.
- Coached 250+ leaders and 200+ teams to build agile mindsets, foster psychological safety, and elevate performance.
- Monitored and steered continuous improvement initiatives for more than 200 hours, ensuring measurable progress and sustained impact.
- Designed and facilitated training programs and workshops exceeding 4,000 hours, blending learning design, gamification, and change management principles.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsFlexible work hoursSoftware
Mural
Miro
Whiteboard
Azure
Jira
Microsoft 360
Timeline
AGILE COACH
TÜRKTRAKTÖR
01.2024 - Current
AGILE COACH
FORD OTOSAN
01.2021 - 05.2024
PRODUCT OWNER
FORD OTOSAN
01.2020 - 01.2021
ANALYSIS LEADER
KOÇSISTEM
10.2012 - 01.2020
SOFTWARE ENGINEER
32 BİT BILGISAYAR
01.2010 - 12.2012
ENGINEERING MANAGEMENT - undefined
GALATASARY UNIVERSITY
01.2010 - 01.2011
PROJECT ASSISTANT
IDEAL TEKNOLOJI
01.2009 - 12.2010
COMPUTER ENGINEERING -
İSTANBUL COMMERCE UNIVERSITY
01.2005 - 01.2009