Summary
Overview
Work History
Education
Skills
Websites
Interests
Accomplishments
Timeline
Generic
MERVE DORUK

MERVE DORUK

Industrial Engineer-Business Analyst-Product Owner
TUZLA

Summary

I work on process improvement and data analytics to make workflows more efficient. I have experience in operational process digitization, mechanization systems, and warehouse management. In various projects, I focus on optimizing processes through data-driven analysis. I use JIRA and Scrum methodologies to support task tracking and team coordination. Seasoned Business Analyst with 4 years of experience in the industry. Skilled in gathering business and system requirements, conducting user acceptance testing, and delivering end-user training. Accomplished at leveraging past lessons to inform future decision-making and drive continuous improvement.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Senior Ops & BI Specialist - Product Owner

MiGROS
01.2025 - Current
  • As a Business Analyst, gather requirements from business units, conduct comprehensive business analyses, and prepare detailed requirement documentation.
  • Adopt Agile methodologies to plan and track project activities using project management tools like JIRA, ensuring effective collaboration with development teams.
  • Prepare test scenarios, manage manual and automated testing processes, and conduct quality assurance activities before application deployment.
  • Communicate with third-party vendors, manage relationships, and coordinate project activities.
  • Provide operational support and troubleshooting assistance for applications under responsibility.

Business Analyst - Supply Chain Solutions

Arçelik Türkiye
12.2022 - 12.2024
  • Conducted end-to-end supply chain data analysis (inventory, procurement, logistics, production) to support decision-making, improve efficiency, and optimize costs.
  • Prepared performance reports, monitored KPIs, evaluated supplier performance, and developed demand forecasting and inventory optimization models.
  • Collaborated cross-functionally with departments to identify process improvement and automation opportunities, supporting digital transformation initiatives.
  • Participated in ERP and automation projects by gathering business requirements, preparing documentation, and contributing to implementation and testing phases.

Assistant Supply Chain Solutions Specialist

Arçelik Türkiye
03.2022 - 12.2022
  • Collected data related to logistics operations, including transportation costs, delivery times, and inventory levels
  • Assisted in coordinating transportation, warehousing, and distribution activities
  • Monitored project progress and productivity by analyzing performance metrics, reducing process discrepancies by 19%
  • Collaborated with management to develop process improvements that enhanced operational efficiency

Industrial Engineering Intern

Şölen
09.2020 - 01.2021
  • Gathering and analyzing data on production processes, workflows, and operations.
  • Supporting efforts to streamline processes, reduce waste, and improve productivity.
  • Assisting with project planning, execution, and monitoring under the guidance of senior engineers.
  • Creating and maintaining process documentation, reports, and presentations.

Data Analyst Intern

Tosyalı Company
06.2019 - 09.2019
  • Data Collection
  • Data Cleaning
  • Data Analysis
  • Reporting Tool Usage
  • Collaboration

Education

Bachelor of Industrial Engineering -

Gaziantep University
01.2021

Skills

  • Business Analysis & Requirements Gathering
  • Project Management & Agile (JIRA)
  • Testing & Quality Assurance
  • Process Improvement & Automation Support
  • Cross-functional Collaboration
  • Advanced Excel
  • SQL
  • Business intelligence tools
  • Data modeling

Interests

Swimming, Origami, Short Film Production, Astrophotography, Ski, Painting, Foraging

Accomplishments

  • I conducted end-to-end analysis in the “Next Project” focused on sorter integration and supply chain management.
    I designed inventory processes systemically from start to finish.
    I contributed to the development of a new screen aimed at ensuring damage-free delivery.
    I improved reporting and monitoring processes by enabling the transfer of data to dashboards through visual analysis.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with a team of 10 in the development of Next Project.
  • Supervised a team of 5 staff members.
  • Achieved 30% efficiency improvement by introducing JIRA for project tracking tasks.

Timeline

Senior Ops & BI Specialist - Product Owner

MiGROS
01.2025 - Current

Business Analyst - Supply Chain Solutions

Arçelik Türkiye
12.2022 - 12.2024

Assistant Supply Chain Solutions Specialist

Arçelik Türkiye
03.2022 - 12.2022

Industrial Engineering Intern

Şölen
09.2020 - 01.2021

Data Analyst Intern

Tosyalı Company
06.2019 - 09.2019

Bachelor of Industrial Engineering -

Gaziantep University
MERVE DORUKIndustrial Engineer-Business Analyst-Product Owner