Swimming
Merve Demirdağ
Commercial Loans Evaluation Supervisor
Istanbul
Summary
Accomplished Commercial Loans Evaluation Supervisor at T.Garanti Bankası A.Ş, adept in data analysis and fostering teamwork. Spearheaded continuous improvement initiatives, significantly enhancing stakeholder satisfaction and operational efficiency. Excelled in customer service and problem-solving, achieving notable increases in loan approval rates and client retention through strategic financial solutions.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Commercial Loans Evaluation Supervisor
T.Garanti Bankası A.Ş
04.2020 - Current
- Implemented a culture of continuous improvement by promoting the use of data-driven decision-making processes throughout the organization.
- Increased stakeholder satisfaction by involving them in the development of evaluation plans tailored to meet their unique needs.
- Managed project timelines and budgets, ensuring timely completion of evaluation tasks within allocated resources.
- Optimized database management systems for better tracking, analysis, and reporting of evaluation data.
Commercial Loan Evaluation Specialist
T.Garanti Bankası A.Ş
04.2018 - 04.2020
- Presented loan recommendations to the credit committee, providing persuasive rationale for approval based on comprehensive financial analysis and sound judgment.
- Managed a diverse portfolio of commercial loans while providing exceptional customer service to maintain high levels of satisfaction amongst borrowers.
- Mentored junior team members by sharing industry insights and best practices to enhance their skills and performance levels.
- Ensured regulatory compliance by staying updated on industry regulations, policies, procedures, and maintaining accurate records of all transactions.
SME Banking Customer Relationship Manager
T.Garanti Bankası A.Ş
04.2016 - 04.2018
- Implemented tailored marketing campaigns targeting specific industries or niches, resulting in higher engagement from prospective clients.
- Identified prospects, evaluated financial needs and developed new business opportunities through superior consultative and negotiation skills.
- Negotiated favorable loan terms for clients, leading to increased loan approvals and repeat business.
- Provided comprehensive financial analyses for clients, offering strategic recommendations for long-term growth.
- Retained and strengthened current relationships and developed new business through various channels such as cross-sell and referrals.
- Managed and developed complex commercial accounts to meet bank's lending requirements and maximize profitability while minimizing risk.
- Maintained compliance with all regulatory requirements, ensuring adherence to industry best practices throughout the lending process.
- Strengthened client relationships by providing personalized financial solutions and expert advice.
Commercial Banking Service Representative
T.Garanti Bankası A.Ş
11.2013 - 04.2016
- Cultivated strong relationships with clients, promoting trust and loyalty to the bank''s services.
- Managed high-volume commercial loan portfolios, ensuring timely payments and accurate recordkeeping.
- Optimized workflows by implementing process improvements that resulted in increased operational efficiency within the department.
- Conducted thorough credit analyses for potential borrowers, minimizing risk exposure for the institution.
Sales Management Trainee
T.Garanti Bankası A.Ş
11.2012 - 11.2013
- Exceeded monthly sales goals through effective time management and prioritization of tasks.
- Identified areas for improvement in the sales process, presenting suggestions to management for increased efficiency.
- Strengthened client relationships by providing regular updates on product developments, promotions, and relevant news items.
- Utilized data analysis tools to identify trends, opportunities, and challenges in the market for strategic decisionmaking.
- Boosted sales performance by implementing effective sales strategies and techniques.
- Implemented creative incentives programs that motivated team members to achieve exceptional results consistently.
Education
Bachelor's Degree - Department of International Trade
University of Çankaya
Ankara, Turkey 04.2001 -
Skills
Data analysis
Evaluation process
Case studies
Teamwork and collaboration
Customer service
Problem-solving abilities
Time management
Decision-making
MS office
Analytical thinking
Multitasking
Interests
Puzzles
Certification
Agile- Kanban Master
Timeline
Commercial Loans Evaluation Supervisor
T.Garanti Bankası A.Ş
04.2020 - Current
Commercial Loan Evaluation Specialist
T.Garanti Bankası A.Ş
04.2018 - 04.2020
SME Banking Customer Relationship Manager
T.Garanti Bankası A.Ş
04.2016 - 04.2018
Commercial Banking Service Representative
T.Garanti Bankası A.Ş
11.2013 - 04.2016
Sales Management Trainee
T.Garanti Bankası A.Ş
11.2012 - 11.2013
Bachelor's Degree - Department of International Trade
University of Çankaya
04.2001 -