Merve Cevik
Ankara,06
Summary
Highly motivated and results-driven professional with a solid background in business management, customer service, and logistics operations. Graduated from the Business Essentials Co-op Program at Toronto School of Management, with hands-on experience in inventory management, financial analysis, and logistics coordination. Strong communication and problem-solving skills, developed through roles such as Communication Manager for the Erasmus+ program and an English teacher. Proficient in managing day-to-day operations, including stock control, product returns, and system entries, with a proven ability to drive operational efficiency. A detail-oriented team player with a passion for continuous improvement and delivering outstanding service in fast-paced environments.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sales Associate
Winners Merchants
Toronto, ON
11.2023 - 05.2024
- Assisted in inventory management and ensured seamless daily operations.
- Provided exceptional customer service and managed client interactions in a fast-paced environment.
- Gained hands-on experience in customer-centric business processes.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Retail Store Manager
Wow Vape Shop
Toronto, ON
06.2023 - 02.2024
- Oversaw sales performance and ensured targets were met consistently by optimizing customer service and team efficiency.
- Utilized point-of-sale (POS) systems to manage transactions, track inventory, and generate sales reports.
- Conducted regular stock counts and resolved discrepancies to maintain accurate inventory records.
- Coordinated with suppliers for product procurement and ensured timely deliveries, optimizing supply chain processes.
- Provided training and guidance to staff, fostering a collaborative and customer-focused work environment.
- Handled customer inquiries and complaints effectively, ensuring a high level of customer satisfaction.
English Teacher
ABC Schools
Yenimahalle, Ankara
08.2021 - 06.2022
- Developed innovative lesson plans to engage young learners in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Enhanced communication and organizational skills by managing classroom dynamics.
English Teacher Intern
Milli Eğitim Bakanlığı
Canakkale, Canakkale
03.2020 - 12.2020
- Assisted lead teachers in preparing and delivering English lessons.
- Supported students with language practice through activities like reading, writing, and speaking exercises. Helped manage classroom activities and maintained a positive learning environment.
- Observed and learned classroom management techniques and teaching strategies. Provided feedback on student work under the guidance of the lead teacher.
Education
Graduate Certificate - Business Essentials
Toronto School of Management
Toronto, Ontario 05.2023 - 12.2023
Bachelor of Arts - English Language And Literature
Canakkale Onsekiz Mart University
Canakkale, Turkey 09.2015 - 06.2021
Graduate Certificate - Pedagogical Formation Education
Canakkale Onsekiz Mart University
Canakkale, Turkey 01.2020 - 12.2020
Skills
Product sales
Reliable and punctual
Problem-solving skills
Order processing
Business development
Multi-tasking strength
Payment processing
Inventory control
Teamwork and collaboration
Sales development
Customer service
Product sales
Timeline
Sales Associate
Winners Merchants
11.2023 - 05.2024
Retail Store Manager
Wow Vape Shop
06.2023 - 02.2024
Graduate Certificate - Business Essentials
Toronto School of Management
05.2023 - 12.2023
English Teacher
ABC Schools
08.2021 - 06.2022
English Teacher Intern
Milli Eğitim Bakanlığı
03.2020 - 12.2020
Graduate Certificate - Pedagogical Formation Education
Canakkale Onsekiz Mart University
01.2020 - 12.2020
Bachelor of Arts - English Language And Literature
Canakkale Onsekiz Mart University
09.2015 - 06.2021
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