Merve Baglan
Exporter Nominee
Istanbul
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Aspiring to transition into the Export sector, a long-held dream. Holding an E-trading Course Certificate, providing familiarity with the industry. Possessing a dynamic character, allowing for rapid adaptation and proficiency. Seeking a company that supports further development and adds value to existing qualifications.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Sales Representative
DUFRY
Istanbul, 34
09.2021 - 05.2024
- Added more value to company by providing excellent service to clients
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Increased sales revenue by identifying and targeting high-potential accounts
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
- Built customer loyalty and retention by delivering excellent shopping experiences
English Teacher
Yabanci Dil Akademisi
Istanbul, 34
08.2020 - 12.2020
- Taught English to children and adults with CELTA Techniques.
- Increased sales by 15% since existing clients were satisfied with my teaching
Back Office Associate
Radisson Blu Hotel & Spa
Istanbul, 34
11.2016 - 03.2018
- Established positive flow of communication with clients, departments and personnel involved in closing transactions.
- Verified and improved quality standards by analyzing customer service metrics.
- Streamlined internal processes for improved efficiency and productivity within company.
- Prepared and reviewed confidential documents.
- Managed new and existing clients by replying calls and redirecting them to related departments.
HR Assistant
Just English Language Schools
Istanbul, 34
04.2014 - 03.2016
- Conducted interviews, prepared significant documents of HR accordingly.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported managers in addressing teacher relations issues, providing guidance on conflict resolution techniques.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation
- Organized new employee orientation schedules for new hires
- Supported Accountancy and Sales Departments in particular issues.
Education
Faculty of Economics / International Relations -
Anadolu Universitesi
Eskişehir, 26 09.2018 - Current
Faculty of Tourism / Tourism and Hotel Management -
Kocaeli Universitesi
İzmit, 41 10.2006 - 06.2010
Skills
Akinsoft Hotel Program (Quite Well)
Certification
CELTA Certificate, British Side Besiktas, 2019-01-01
References
- Bulent Kaya, DUFRY Shift Manager, +905364455110
- Fatih Calis, DUFRY Shift Manager, +905426891982
Timeline
Sales Representative
DUFRY
09.2021 - 05.2024
English Teacher
Yabanci Dil Akademisi
08.2020 - 12.2020
CELTA Certificate, British Side Besiktas, 2019-01-01
05-2019
Faculty of Economics / International Relations -
Anadolu Universitesi
09.2018 - Current
E-Trading Certificate, Platform Akademi Mecidiyekoy, 2018-01-01
07-2018
Back Office Associate
Radisson Blu Hotel & Spa
11.2016 - 03.2018
Spanish Language Certificate, Just English Language Schools Kadikoy, 2015-01-01
02-2015
HR Assistant
Just English Language Schools
04.2014 - 03.2016
Faculty of Tourism / Tourism and Hotel Management -
Kocaeli Universitesi
10.2006 - 06.2010