Merve Başbaydar
Export Operation Specialist
Pendik
Summary
Graduate of Abant Izzet Baysal University with a degree in International Relations, ranking third in class with a GPA of 3.25. Studied at the University of Latvia through the Erasmus+ Student Exchange Program, enriching academic background and broadening global mindset. Passionate traveler, having explored over 20 European countries, enhancing adaptability and cross-cultural communication skills. Actively participated in the Erasmus Student Network (ESN), mentoring students from Spain and aiding in their integration. Completed a second degree in Brand Communication at Anadolu University. Started professional journey as an English Instructor at American Life Language Schools, developing and delivering tailored language training programs. Joined Kym Kablo San. Tic. A.Ş. as a Foreign Trade Specialist, managing end-to-end export and import operations, coordinating logistics, and maintaining client relationships. Worked at Tenteks Tente Branda ve Otomasyon A.Ş. as an Export Operations Specialist, focusing on international order management and shipment coordination. From 2021 to 2024, worked at Stea Diş Ticaret as a Foreign Trade Operations and Procurement Specialist, involved in supply chain optimization, strategic purchasing, and export process development. Currently, holding the position of Export Operations Specialist at Hammam Design Radiator Ltd., managing and streamlining export operations in a fast-paced, international environment. Proactive, collaborative, and globally-minded approach to every project. Thrives in multicultural settings, passionate about building partnerships, solving complex problems, and improving operational efficiency.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Export Operations Specialist
Hammam Design Radiator Ltd. Şti
07.2024 - Current
- Company Overview: Currently working as an Export Operations Specialist at a company specializing in the production of radiators and towel warmers.
- In this role, I manage a wide range of responsibilities that include not only operational export processes but also active involvement in customer relationship management and sales support.
- I handle and maintain the existing customer portfolio, respond to inquiries, and contribute to desk-based sales and marketing efforts to meet client expectations.
- I play an active role in managing end-to-end export procedures and customs clearance processes.
- I also coordinate financial tracking of transaction values in collaboration with the finance department, and contribute to Eximbank reporting processes.
- In addition to operations, I provide support in resolving technical issues and managing post-sales communications.
- I work closely with the quality control department to ensure timely solutions for product-related concerns.
- I actively contribute to the development of customized products in line with client requests, supporting R&D and product enhancement efforts, and assisting in the coordination of production for tailored solutions.
- My role bridges operational execution with strategic customer support, ensuring smooth international shipments, high customer satisfaction, and continuous improvement in both service and product delivery. I manage more than 60 e mails per day and incoming calls during the day.
- Currently working as an Export Operations Specialist at a company specializing in the production of radiators and towel warmers.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Evaluated customer needs and feedback to drive product and service improvements.
Foreign Trade and Purchasing Specialist
STEA Dış Ticaret Ltd. Şti
11.2021 - 06.2024
- Company Overview: In this role, I was responsible for managing end-to-end foreign trade operations and executing procurement activities in close coordination with our Romania-based team.
- As part of a Romania-originated company, I ensured that the procurement processes aligned with the needs of the Romanian market while adhering to pre-defined budget, quality, and timeline requirements.
- My responsibilities included researching and sourcing the most suitable products based on the specifications and expectations communicated by our colleagues in Romania.
- Once a product met the necessary quality and pricing standards, I managed the purchasing process and oversaw the export of the goods from Turkey to Romania.
- I played a key role in bridging the operational flow between the Turkish supply base and the Romanian sales and logistics teams.
- In addition to operational execution, I prepared and delivered weekly reports summarizing procurement activities, shipment statuses, and financial performance, contributing to transparency and strategic decision-making within the company.
- My position required strong coordination skills, cross-cultural communication, vendor negotiation, and a solution-oriented mindset to meet the dynamic needs of the international supply chain.
- In this role, I was responsible for managing end-to-end foreign trade operations and executing procurement activities in close coordination with our Romania-based team.
Export Operations Specialist
Tenteks Tente Sistemleri
03.2021 - 11.2021
- Company Overview: At Tenteks, a company specialized in the production of custom-made awning systems.
- I was responsible for managing the complete export operation process tailored to individual customer requirements.
- My role involved preparing personalized price quotations, overseeing quality checks once production was complete, and ensuring that shipments—whether by land, sea, or air—were carried out smoothly and without discrepancies.
- I coordinated closely with production and logistics teams to guarantee timely deliveries and accurate documentation for international shipments.
- In addition to managing the core export processes, I provided post-sales support to clients, addressing their inquiries and ensuring high levels of customer satisfaction.
- To support business development efforts, I also facilitated the dispatch and follow-up of product samples to potential customers, contributing to lead generation and customer acquisition.
- At Tenteks, a company specialized in the production of custom-made awning systems.
Foreign Trade Specialist
Kym Kablo Sanayi ve Ticaret Anonim Şirketi
11.2019 - 02.2021
- Company Overview: At Kym Kablo, the first company where I gained professional experience in foreign trade after graduation.
- I was responsible for managing both export and import operations, with a particular focus on expanding our customer portfolio.
- My role involved handling export processes, predominantly to the Middle East, and managing export operations through ocean freight, including the coordination of transactions involving letter-of-credit payments.
- I also played a key role in ensuring that customer requirements were met efficiently and effectively, contributing to the seamless execution of international shipments.
- Additionally, I supported the Eximbank processes and assisted with import operations from China, ensuring that the necessary logistics, documentation, and financial procedures were followed accurately.
- My position at Kym Kablo allowed me to develop a strong foundation in international trade operations, deepen my understanding of cross-border payments, and strengthen my skills in managing both customer relations and operational efficiency in a fast-paced environment.
- At Kym Kablo, the first company where I gained professional experience in foreign trade after graduation.
English Teacher
American Life
11.2019 - 06.2020
- Company Overview: During my time at American Life, I worked as an English teacher on weekends.
- My responsibilities included preparing lesson plans, conducting engaging classes, and supporting students in improving their speaking, listening, reading, and writing skills in English.
- This role was managed concurrently with my position as a Foreign Trade Specialist at Kym Kablo, where I balanced both teaching and operational responsibilities, demonstrating my ability to effectively manage time and multitask in a dynamic work environment.
- During my time at American Life, I worked as an English teacher on weekends.
Expo Stewardess
İpekyolu Uluslararası Fuarcılık
09.2019 - 10.2019
- Company Overview: During the BEAUTY ISTANBUL fair organized by İpekyolu Uluslararası Fuarcılık.
- I served as a hostess for the American company, Okay Pure Naturals.
- My primary responsibility was providing support in the exhibition booth, with a significant portion of my duties focused on facilitating communication by providing Turkish-English translation services.
- I effectively assisted with the flow of information between international clients and the company, ensuring a smooth and professional interaction throughout the event.
- During the BEAUTY ISTANBUL fair organized by İpekyolu Uluslararası Fuarcılık.
Translator
Cıoff Turkey
06.2019 - 07.2019
- Company Overview: I worked as a translator during the Nasreddin Hoca Festival.
- My primary responsibility was providing Turkish-English translation services for the Bulgarian group, facilitating smooth communication between the participants and event organizers.
- This role required strong language skills and cultural awareness to ensure effective communication and enhance the overall festival experience.
- I worked as a translator during the Nasreddin Hoca Festival.
Sales Consultant
A101 Yeni Mağazacılık
06.2017 - 08.2017
- Company Overview: During my studies, I worked as a cashier at A101 to save money for a European tour.
- This experience allowed me to develop valuable customer service and communication skills.
- As a Sales Consultant, I was responsible for handling customer transactions, managing product displays, and ensuring a positive shopping experience for customers.
- My role helped me enhance my ability to manage customer inquiries, provide effective solutions, and build strong relationships with customers, which has been a key asset in my professional growth.
- During my studies, I worked as a cashier at A101 to save money for a European tour.
Education
Bachelor's Degree - Political Science and International Relations
Abant Izzet Baysal University
09.2014 - 06.2019
Erasmus+ Exchange Program - Political Science and International Relations
University of Latvia
02.2018 - 07.2018
Associate of Science - Brand Communications
Anadolu University
Eskişehir, 26 09.2018 - 02.2021
Skills
- International Trade Operations
- Customer Relations
- Multilingual Communication
- Sales and Marketing Support
- Brand Management and Marketing Communication
Planning and coordination
Resource planning and scheduling
Human relations
Operations coordination
Order tracking
Microsoft office
Problem-solving
Personal Information
- Date of Birth: 24/04/96
- Gender: Female
- Nationality: Turkish
- Driving License: B
Hobbies
Hobbies and Interests
I have a strong passion for traveling and exploring diverse cultures. Additionally, swimming is one of my favorite hobbies, allowing me to unwind and stay active.
Timeline
Export Operations Specialist
Hammam Design Radiator Ltd. Şti
07.2024 - Current
Foreign Trade and Purchasing Specialist
STEA Dış Ticaret Ltd. Şti
11.2021 - 06.2024
Export Operations Specialist
Tenteks Tente Sistemleri
03.2021 - 11.2021
Foreign Trade Specialist
Kym Kablo Sanayi ve Ticaret Anonim Şirketi
11.2019 - 02.2021
English Teacher
American Life
11.2019 - 06.2020
Expo Stewardess
İpekyolu Uluslararası Fuarcılık
09.2019 - 10.2019
Translator
Cıoff Turkey
06.2019 - 07.2019
Associate of Science - Brand Communications
Anadolu University
09.2018 - 02.2021
Erasmus+ Exchange Program - Political Science and International Relations
University of Latvia
02.2018 - 07.2018
Sales Consultant
A101 Yeni Mağazacılık
06.2017 - 08.2017
Bachelor's Degree - Political Science and International Relations
Abant Izzet Baysal University
09.2014 - 06.2019