Merve Alkoç
CHEMICAL ENGINEER
Çiğli
Summary
Seasoned engineering professional with over 5 years of experience in ISO 9001 and quality control processes. Spearheaded quality assurance efforts at Azra Galvaniz, ensuring regulatory and customer standards were met. Previous tenure at Egemetforge involved championing workplace safety and upholding high production standards. Proficient in driving quality initiatives, fostering a safety culture, and mentoring teams. Demonstrated dedication to product excellence at Polser Composite. Committed to enhancing operational efficiency and safety, bringing a diverse perspective and collaborative approach to future teams.
Overview
6
6
years of professional experience
6
6
Certificates
Work History
Quality Chief
Azra Galvaniz Metal Sanayi Ve Ticaret A.Ş.
01.2025 - Current
- Directed efforts towards achieving ISO certification for the organization, resulting in improved credibility within the industry.
- Monitored equipment calibration schedules and maintenance records, ensuring optimal functioning of all machinery involved in production processes.
- Conducted thorough root cause analyses to identify areas for improvement, leading to increased efficiency and reduced defects.
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices, and procedures.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Monitored staff organization and suggested improvements to daily functionality.
- Implemented new quality assurance and customer service standards.
- Reported production malfunctions to managers and production supervisors.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Enhanced product quality by implementing rigorous testing procedures and process improvements.
- Established a culture of continuous improvement through regular training sessions for employees on quality management principles.
- Oversaw internal audit processes, identifying gaps in current practices and recommending solutions for improvement.
- Reduced customer complaints by streamlining communication channels between the quality control department and production teams.
Quality Control Chief
Polser Fiberglass Reinforced Plastics, Inc.
3 2021 - 12.2023
- Oversaw the installation of a new facility, ensuring alignment with operational standards and objectives.
- Implemented a comprehensive quality management system for the new factory, enhancing operational efficiency and compliance.
- Developed and executed quality control criteria to maintain high standards throughout production processes.
- Managed the recruitment and training of a quality control team, building a skilled workforce to support quality initiatives.
- Authored and maintained documentation for the quality management system, ensuring accuracy and accessibility.
- Analyzed and addressed customer complaints, implementing corrective actions to improve product quality and customer satisfaction.
- Monitored and resolved supplier-related quality issues, fostering strong relationships and ensuring consistent quality of supplied materials.
- Improved product quality by implementing rigorous testing procedures and protocols
- Promoted a proactive approach towards problem-solving within the team through effective coaching techniques
Quality Engineer
Egemet Ege Metal Forging Factory
08.2019 - 05.2020
- Conducted internal audits in accordance with IATF 16949 standards, ensuring compliance and identifying areas for improvement.
- Managed and led teams, driving performance and fostering a collaborative work environment.
- Prepared and reviewed 8D and PPAP documentation to support problem-solving and production part approval processes.
- Performed Measurement System Analysis (MSA) studies to validate the accuracy and reliability of measurement systems.
- Oversaw and nurtured relationships with customers and suppliers, addressing concerns and ensuring alignment with quality standards.
- Performed quality inspections and drafted reports to detail non-conforming material issues
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions
Store Manager
Soulmate Coffee & Bakery
08.2018 - 08.2019
- Managed inventory and stock tracking, ensuring optimal product availability and efficient inventory control processes.
- Led and supervised a team, fostering collaboration and maintaining high performance to meet operational goals.
- Monitored and enhanced customer satisfaction, addressing feedback and resolving issues to improve the overall customer experience.
- Contributed to product development, collaborating with cross-functional teams to innovate and refine product offerings based on customer insights and market trends.
Quality Engineer
Recydia Waste Renewable Energy Group
03.2014 - 01.2015
- Evaluated waste characterization outcome to obtain viable quality control data.
- Performed mass balance calculations, ensuring accurate assessments of material flow within processes and identifying discrepancies.
- Analyzed system failures, diagnosing root causes and implementing corrective actions to improve system performance and reliability.
- Evaluated process control data, monitoring and interpreting metrics to optimize operational efficiency and maintain process integrity.
Education
Master of Science - Materials Engineering
İzmir Katip Çelebi University
İzmir 04.2001 -
M.D. - Occupational Health And Safety
Kütahya Dumlupınar University
Kütahya, Turkey 09.2020 - 09.2021
Bachelor of Science - Chemical Engineering
Ege University
Izmir, Turkey 09.2005 - 07.2016
Skills
Quality control techniques
Languages
Turkish
English
Software
Microsoft Office
Intellicad
Certification
IATF 16949/ ISO9001 Internal Auditor Certificate
Timeline
Quality Chief
Azra Galvaniz Metal Sanayi Ve Ticaret A.Ş.
01.2025 - Current
APQP/ advanced product quality planning certification program
12-2020
Certified Quality Engineer Training Program
12-2020
Occupational Safety Specialist (Class C)
12-2020
Quality and automotive engineering certificate program
12-2020
7 Fundemental Quality Tools - Statistical Quality Tools
12-2020
M.D. - Occupational Health And Safety
Kütahya Dumlupınar University
09.2020 - 09.2021
Quality Engineer
Egemet Ege Metal Forging Factory
08.2019 - 05.2020
IATF 16949/ ISO9001 Internal Auditor Certificate
10-2018
Store Manager
Soulmate Coffee & Bakery
08.2018 - 08.2019
Quality Engineer
Recydia Waste Renewable Energy Group
03.2014 - 01.2015
Bachelor of Science - Chemical Engineering
Ege University
09.2005 - 07.2016
Master of Science - Materials Engineering
İzmir Katip Çelebi University
04.2001 -
Quality Control Chief
Polser Fiberglass Reinforced Plastics, Inc.
3 2021 - 12.2023