MERVE AKÇA

• I was responsible for the content and images used on the website and social media. Also, researching, planning and editing the online contents of the website are my duties.
• Worked with professionals such as web designers, marketing executives and photographers to improve content strategy.
• Improved social media for better online presence.
• Built relationship with clients and establish collaboration with other team members.
• Managed and optimized product listings on ecommerce platforms.
• Checked inventory levels and coordinated with supply chain teams.
• Conducted competitor analysis to identify market opportunities.

• Enhanced secondary-age students' language skills by utilizing interactive activities and multimedia resources during online tutoring sessions.
• Mentored students in proper punctuation, spelling and sentence structure use.
• Improved students' written and verbal English skills through personalized learning plans.

• Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.

• Advised customers on product range, price, delivery.

•Maintained productive relationships with existing customers through exceptional follow-up after sales.

• Communicated and assisted foreign customers on the line and on Instagram.

• Also did translations, for example translated the website from Turkish to English.

• Produced monthly 3 English texts to maintain relationships with wholesalers.

• Made extensive researches and prepared presentations related to product development, competitor analysis, customer experiences, etc.

•Developed communication with real estate agents based on company principles.

•Assisted sales team with cold calling and following up on leads.

• Contacted existing and new work partners and informed them about the offerings.

• Organised corporate events, like open house events

• Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.

• Followed-up with prospects and hot leads to obtain exclusives and drive new sales.

• Promoted property sales through adverts, open houses

• Advised prospective clients on current market activities and desirable opportunities in neighbourhoods.

• Interviewed clients to determine property needs and preferences.

• Kept CRM system up to date, recording customer inquiries, complaints and preferences to provide consistent and always improving customer experience.

• Built and maintained strong working relationships with colleagues, assisting each other to solve customer queries.

• Strengthened content through proofreading and editing.
• Created content for products on the website.
• Crafted catchy slogans for the social media marketing campaigns