Mervan Hasan Calik
Mobility Consultant
Konya,Selçuklu
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
3
3
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Managing Director and Owner
Handy X
5 2018 - 5 2019
- Order processing and order acceptance
- Creation of internal reports and sales reports,
- Handling complaints, General office duties,
- Repair, Configuration, Component exchange, Sales of smartphones.
Sales Specialist
McSHARK HAAI GmbH
05.2022 - 06.2023
- Acquisition of new customers
- Maintenance of existing client relationships
- Processing service orders
- Sales of Apple products, Cashiering and accounting, Quality management, with a strong focus on excellent customer service and service quality.
Direct Dialog Campaigner
Greenpeace
3 2022 - 4 2022
- Implemented environmental conservation campaigns.
Mobility Consultant
Conduent Call Center
12.2023 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Maintained up-to-date knowledge of product and service changes.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
Education
01.2016 - 04.2017
01.2015 - 04.2016
Skills
Salesforce Basic Knowledge
undefinedPersonal Information
- Place of Birth: Konya, Turkey
- Date of Birth: 02/03/01
Certification
Apple Sales Expert License
Timeline
Mobility Consultant - Conduent Call Center
12.2023 - Current
Sales Specialist - McSHARK HAAI GmbH
05.2022 - 06.2023
Handelsschule Graz - ,
01.2016 - 04.2017
Polytechnikum Graz Kalsdorf - ,
01.2015 - 04.2016
Managing Director and Owner - Handy X
5 2018 - 5 2019
Direct Dialog Campaigner - Greenpeace
3 2022 - 4 2022