Mert Sadi Yukselen

• Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
• Carry out missions for new installations and routine maintenance tours of ICT equipment.
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups. Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
• Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.Add and remove users from the Networks.
• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
• Assist in the drafting of technical documentation on radio equipment operating procedures Certify invoices and delivery notes and pass for payment.
• Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.

The ICT Intern position is located in Ankara, Türkiye and is part of the Admin/Finance Unit, which provides support in ICT issues.

Under the overall guidance of the Assistant IT SDM Officer, the ICT Intern works in close collaboration with ICT Team.

Provide general clerical support in the Unit, Assist commissioning and decommissioning of computers, Assist imaging and formatting of the new and old computers, Draft correspondence on general ICT tasks, Assist arranging tele&video conference for internal meetings, Provide user level technical support for end users, computers, printers etc.

• Assisted IT team members by crafting project research material for implementation.
• Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.