Merthan Dağhan
Customer Representative
Izmir
Summary
A solution-oriented professional with strong analytical thinking skills and a calm, patient communication style. I have experience across public and private sectors. I gained a solid foundation in public administration, legislation follow-up, and reporting during my 4 years as an Assistant Expert at the Republic of Türkiye Prime Ministry. I later enhanced my operational and customer-focused skill set through 4 years of experience in the aviation customer services sector.
I've provided assistance to SunExpress HUB Team at Izmir Adnan Menderes airport on this fall for 3 months.
I aim to create added value by combining institutional discipline with effective communication and problem-solving capabilities.
Work History
Customer Service Representative
Turkcell Global Bilgi
11.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced and diligent customer satisfaction from social media channels such as Facebook, Instagram and X.
- Provided backup support for organizational leadership at team leader position.
Assistant Expert
Republic of Türkiye Prime Ministry
05.2011 - 04.2015
- Conducting legislative review and reporting activities
- Managing official correspondence and institutional procedures
- Performing analysis, data evaluation, and preparing reports for senior management
- Actively participating in public administration and administrative processes
Fish Processor
Great Seafoods Company
06.2007 - 09.2007
I worked as a laborer in Alaska/USA for 3 months under the Work&Travel program during my university years.
Education
International Relations
06-2008
Skills
Product knowledge