Mert Taze
Podgorica
Summary
Experienced with IT system management and user support, ensuring seamless operations. Utilizes comprehensive troubleshooting techniques and proactive maintenance strategies. Strong understanding of network administration and system security, contributing to stable and secure IT environment.
Overview
2025
2025
years of professional experience
Work History
Executive Assistant
LigoBet
10.2024 - Current
- Supporting senior management in daily operations, scheduling, and coordination to ensure seamless workflow in the fast-paced iGaming sector.
- Acting as a key point of contact for internal teams and external partners, maintaining strong professional relationships to facilitate efficient communication.
- Collaborating with senior management to manage and optimize traffic sources, gaining hands-on experience with concepts like CPA, CPL, and CPM in the iGaming industry.
- Acting as a liaison between internal teams and external partners, ensuring smooth communication and resolving partner inquiries efficiently.
- Assisting in tracking and analyzing traffic data, contributing to monthly reports with insights and recommendations for optimization.
- Supporting the setup and management of affiliate systems, helping monitor and improve campaign performance.
Senior Operator
LigoBet
- Managed daily operations within the iGaming platform, ensuring smooth functionality and high-quality service for users.
- Monitored and analyzed platform performance metrics, identifying areas for improvement and collaborating with technical teams to resolve issues.
- Played a key role in managing customer interactions, troubleshooting issues, and providing solutions to maintain client satisfaction.
- Oversaw the onboarding and training of junior operators, ensuring team readiness and adherence to operational standards.
Warranty Coordinator
Renault Trucks
- Demonstrated exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions.
- Coordinated effectively with sales teams on pre-warranty inquiries from potential clients.
- Actively tracked performance metrics related to warranties regularly, leading initiatives aimed at achieving or surpassing established targets consistently over time.
Culture Representative
Kitapsan
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Contributed to team sales goals by upselling products and services to customers.
- Provided valuable input resulting in new opportunities for growth and development.
Assistant IT Administrator
TEMSA
- Spearheaded efforts to improve communication between IT staff members through regular meetings and collaboration tools, fostering a positive work environment.
- Streamlined IT processes for increased efficiency through automation of repetitive tasks.
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
Education
Associate of Science -
Cukurova University
Computer ProgrammingSkills
- Active Directory management
- Network troubleshooting
- Remote desktop support
- Help desk support
Languages
Turkish
Native language
English
Upper intermediate
B2
Timeline
Executive Assistant
LigoBet
10.2024 - Current
Senior Operator
LigoBet
Warranty Coordinator
Renault Trucks
Culture Representative
Kitapsan
Assistant IT Administrator
TEMSA
Associate of Science -
Cukurova University