Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mert Patlar

Mert Patlar

Senior Customer Service Specialist & Team Leader

Summary

Throughout my professional experience of over five years, I have specialized in interpersonal communication, teamwork, workplace culture, email etiquette, and time management. I started my career at the age of nineteen with the aim of building a stable and long-term career path. I have demonstrated success in leadership, team and time management, analysis, computer proficiency, and interpersonal skills. I am now seeking a career opportunity where I can continue to build on these achievements.

I have an advanced level of English proficiency (B2 - C1) and consider the English language a valuable asset in my career journey. Computers have always been an integral part of my life. My computer skills—including Microsoft Office, project preparation, presentations, and creating training materials—will continue to be a crucial support throughout my career.

Overview

10
10
years of professional experience
7
7
Certifications
1
1
Language

Work History

Call Center Specialist

WAM TURKEY
04.2025 - Current

Call Center Specialist

ECHOCC
03.2024 - 10.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Management Trainee

Acıbadem Healthcare Group
04.2023 - 07.2023
  • Gained knowledge of company policies, protocols and processes.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.

Call Center Team Leader

Acıbadem Healthcare Group
05.2022 - 04.2023
  • Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
  • Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.
  • Assisted in training, motivating and coaching team members to meet required center goals.
  • Reduced employee turnover rates through effective coaching techniques and ongoing support for team member success.

Senior Call Center Representative

Acıbadem Healthcare Group
09.2020 - 04.2022


  • Monitored call center metrics to identify areas of improvement, implementing changes that resulted in higher quality service delivery.
  • Served as an exemplary role model for junior representatives through exceptional work ethic and commitment towards delivering outstanding service experiences for clients consistently.

Customer Specialist

Teleperformance
11.2019 - 03.2020
  • Directed customers to appropriate departments for additional support.
  • Identified customer issues with products or services, investigated causes and initiated resolutions

Manager

Ozmert Auto Cleaning Service
01.2015 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.

Education

Bachelor of Science - Business Administration

Bolu Abant İzzet Baysal University
Bolu, Turkey
04.2001 -

Skills

    Customer service

    Product knowledge

    Call handling

    Process improvement

    Data entry

    CRM software

    Sales techniques

    Team leadership

    Employee training

    Time management

    Teamwork

Certification

Training in blog writing

Timeline

Call Center Specialist

WAM TURKEY
04.2025 - Current

Training in blog writing

01-2025

Introductory Accounting Program

01-2025

Digital Marketing Training

01-2025

Customer Service Agent Training

01-2025

Management Trainee (MT)

01-2025

Remote Team Management

01-2025

Advanced Excel Training

01-2025

Call Center Specialist

ECHOCC
03.2024 - 10.2024

Management Trainee

Acıbadem Healthcare Group
04.2023 - 07.2023

Call Center Team Leader

Acıbadem Healthcare Group
05.2022 - 04.2023

Senior Call Center Representative

Acıbadem Healthcare Group
09.2020 - 04.2022

Customer Specialist

Teleperformance
11.2019 - 03.2020

Manager

Ozmert Auto Cleaning Service
01.2015 - 01.2018

Bachelor of Science - Business Administration

Bolu Abant İzzet Baysal University
04.2001 -
Mert PatlarSenior Customer Service Specialist & Team Leader