Mert Patlar
Senior Customer Service Specialist & Team Leader
Summary
Throughout my professional experience of over five years, I have specialized in interpersonal communication, teamwork, workplace culture, email etiquette, and time management. I started my career at the age of nineteen with the aim of building a stable and long-term career path. I have demonstrated success in leadership, team and time management, analysis, computer proficiency, and interpersonal skills. I am now seeking a career opportunity where I can continue to build on these achievements.
I have an advanced level of English proficiency (B2 - C1) and consider the English language a valuable asset in my career journey. Computers have always been an integral part of my life. My computer skills—including Microsoft Office, project preparation, presentations, and creating training materials—will continue to be a crucial support throughout my career.
Overview
10
10
years of professional experience
7
7
Certifications
1
1
Language
Work History
Call Center Specialist
WAM TURKEY
2025.04 - Current
Call Center Specialist
ECHOCC
2024.03 - 2024.10
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Management Trainee
Acıbadem Healthcare Group
2023.04 - 2023.07
- Gained knowledge of company policies, protocols and processes.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Call Center Team Leader
Acıbadem Healthcare Group
2022.05 - 2023.04
- Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
- Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.
- Assisted in training, motivating and coaching team members to meet required center goals.
- Reduced employee turnover rates through effective coaching techniques and ongoing support for team member success.
Senior Call Center Representative
Acıbadem Healthcare Group
2020.09 - 2022.04
- Monitored call center metrics to identify areas of improvement, implementing changes that resulted in higher quality service delivery.
- Served as an exemplary role model for junior representatives through exceptional work ethic and commitment towards delivering outstanding service experiences for clients consistently.
Customer Specialist
Teleperformance
2019.11 - 2020.03
- Directed customers to appropriate departments for additional support.
- Identified customer issues with products or services, investigated causes and initiated resolutions
Manager
Ozmert Auto Cleaning Service
2015.01 - 2018.01
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Education
Bachelor of Science - Business Administration
Bolu Abant İzzet Baysal University
Bolu, Turkey 2001.04 -
Skills
Customer service
Product knowledge
Call handling
Process improvement
Data entry
CRM software
Sales techniques
Team leadership
Employee training
Time management
Teamwork
Certification
Training in blog writing
Timeline
Call Center Specialist
WAM TURKEY
2025.04 - Current
Training in blog writing
2025-01
Introductory Accounting Program
2025-01
Digital Marketing Training
2025-01
Customer Service Agent Training
2025-01
Management Trainee (MT)
2025-01
Remote Team Management
2025-01
Advanced Excel Training
2025-01
Call Center Specialist
ECHOCC
2024.03 - 2024.10
Management Trainee
Acıbadem Healthcare Group
2023.04 - 2023.07
Call Center Team Leader
Acıbadem Healthcare Group
2022.05 - 2023.04
Senior Call Center Representative
Acıbadem Healthcare Group
2020.09 - 2022.04
Customer Specialist
Teleperformance
2019.11 - 2020.03
Manager
Ozmert Auto Cleaning Service
2015.01 - 2018.01
Bachelor of Science - Business Administration
Bolu Abant İzzet Baysal University
2001.04 -