MERT OZDEMIR

Leading and maintaining the ongoing client relationships for recurring services on a defined portfolio of contracts, during the lifecycle of the contracts, from Order Entry up to Renewal.

• Kick-off with customer: ensure desired business outcome will be met and create a success plan, with fastest ‘time to value’
• Ensure business outcomes and highest satisfaction are met all along contract lifecycle with regular reviews.
• Ensure that our internal commitments are delivered / executed with excellence and profitably, and that the customer outcomes are achieved.
• Maintain constant interactions with customers on contract performance and improving customer experience ; ensure that support requests and complaints are handled in a timely manner.
• Partner with Sales to explore opportunities to expand existing contract and leverage other services and maximize Renewal Rate.

Business covers Low Voltage and Medium Voltage products.

Sales Support

• Visiting the customer for pre sales activity, accompanying customers in SAT.
• Providing the most suitable solution to the customer.

Tendering

• Analyze low to medium complexity RFQs, interpret requirements and create specifications based on the appropriate offer to meet the customer needs.
• Provide recommendations to the bid team on where to optimize the bid package to enhance competitiveness and winnability of offer.
• Utilize advanced sales and tendering techniques to develop price offer quotation packages for clients.
• Collaborate effectively with all the stakeholders in the organization.
• Follow the Customer Project Process for Services (CPP4S) process related to offer submittal : Risks analysis, offer review, tender submittal review, escalation workflow for getting the final approval at the Delegation of Authority (DOA) corresponding level.

Project Management

• Build project schedules and manage projects from purchase order to completion.
• Coordinate internal resources across business units (Services, Engineering, Global Supply Chain) Utilize digital tools to manage a personal order portfolio.
• Communicate regularly with the supplier, customer and end user to manage expectations.
• Internal Prepares monthly project forecasts indicating estimated cost and expected labor requirements for completion of assigned projects.
• Identify and take all necessary actions to manage risks and address opportunities.
• Effectively manage claims & variation orders.
• Conduct Lessons Learned session with Project team to share feedbacks.

Regional Ecofit Center Management

• Data localization of Global team.
• Documentation of designs and maintaining offers for continuity of manufacturing.
• Monthly and quarterly financial follow ups wıth Global team.
• Forecasting of Orders and Sales, pipeline and backlog review.
• Arranging routine and type test of Ecofit solutions in line with company directive and guidelines.

Quality Management

• Application of 8D Methodology (5Why,route cause analysis etc.)
• Managing Safety alert process.
• Performing subcontractor audits.

• Learning the process in Industry Department.

• Casting
• Manufacturing
• Quality Control
• Machining
• CNC Workbench

• Moulding
• Sandblasting
• Casting
• Modelling
• Quality Control