Summary
Overview
Work History
Education
Skills
Militarystatus
Date Of Birth And Marital Status
Seminars And Courses
Languages
GYM, Windsurfing And Hiking
Timeline
Generic
MERT GÜRSES

MERT GÜRSES

Student
Kağıthane

Summary

Professional retail associate with practical experience in customer service, inventory management, and sales support. Adept at team collaboration and adapting to dynamic environments, consistently ensuring reliable service and attention to detail. Skilled in operating point-of-sale systems, maintaining clean and organized store displays, and assisting customers with product inquiries and purchases. Known for delivering consistent results and contributing to positive and efficient work atmosphere.

Retail professional committed to maintaining high standards and delivering results. Proven ability to handle customer inquiries and maintain well-organized store environment. Known for strong teamwork and flexibility to adapt to changing demands. Skilled in inventory management and customer service.

Offering excellent communication and organizational skills, eager to learn and develop in retail environment. Brings keen ability to understand customer needs and maintain store cleanliness and order. Ready to use and develop customer service skills and inventory management capabilities in any role if necessary.

Experienced with inventory management, ensuring accurate stock levels and product placement. Utilizes strong customer service skills to enhance shopping experience. Knowledge of maintaining store cleanliness and organization for optimal efficiency.

Personable and reliable individual with strong customer service skills and positive, upbeat attitude. Knowledgeable about product organization and efficient checkout procedures, with proficiency in operating point-of-sale systems. Committed to creating welcoming shopping experience and ensuring customer satisfaction.

Overview

12
12
years of professional experience
11
11
years of post-secondary education
3
3
Languages

Work History

Customer Support Representative

Concentrix
03.2025 - Current
  • Provide high-quality customer support for a Turkish cryptocurrency platform, assisting users via phone.
  • Troubleshoot and resolve issues related to crypto transfers, KYC verification, Turkish Lira transactions, wallet functionality, and account access.
  • Guide users through complex crypto-related processes with clear, empathetic communication, ensuring customer satisfaction.
  • Collaborate with internal departments (compliance, payments, and technical teams) to ensure timely resolution of user concerns.
  • Maintain a deep understanding of cryptocurrency operations, compliance procedures (including KYC), and Turkish financial regulations.
  • Accurately document customer interactions, and escalate unresolved cases as needed to ensure service quality.


Key Skills:


Customer Support · Cryptocurrency Transactions · KYC & Compliance · Problem Solving · Communication · Turkish Lira Deposit and Withdrawal.

Merchendise - Store Attendant

HİPP BEBEK MAMALARI DIŞ. TİC. LTD. ŞTİ.
06.2016 - 09.2016
  • Department Supervisor at some sales points in the Istanbul, Anatolia, European side, and Bursa regions"
  • Managed inventory by restocking shelves, conducting regular audits, and efficiently processing incoming shipments.
  • Developed strong product knowledge through continuous training sessions on new arrivals and best-selling items in the store.
  • Supported loss prevention initiatives by monitoring customer activity closely, reporting suspicious behavior when necessary.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Depot and Sales Consulting

HACIBEKİR LOKUMLARI Canada
01.2014 - 01.2016
  • During my time working, I conducted product promotions in the warehouse and at sales points
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

Bachelor's Degree - Public Relations And Advertisement

MALTEPE Universty
Istanbul, Turkey
10.2017 - 06.2019

High School Diploma -

CANADA ALPHA HIGH SCHOOL
Toronto
01.2014 - 01.2016

Bachelor's Degree - Television Programing And Reporting

İstanbul Bilgi University
08.2019 - 01.2025

Master's Degree - New Media

Istanbul Nişantaşı University
02.2025 - 01.2027

Skills

Cleanliness and hygiene

Patience and empathy

Stock replenishment

Loss prevention strategies

Reliability and punctuality

Cash handling proficiency

Store maintenance

Customer service

Guest relations

Cleaning techniques

Storage organization

Product identification

Inventory control

Merchandise display

Merchandise restocking

Product merchandising

Merchandising and promotion

Hospitality and accommodation

Customer service excellence

Militarystatus

Postponed, 12/31/27

Date Of Birth And Marital Status

  • Date of Birth: 01/01/97
  • Marital Status: Single

Seminars And Courses

  • HİPP LTD Store Layout and Product Promotion Training, 2016, 1 year, Department Supervisor.
  • BKM Beşiktaş Kültür Merkezi. Hayat Bildiğin Gibi Gelsin Media Internship on the Set of a TV Series.
  • Concentrix Turkey Costumer Service Training For Crypto systems Also CRM Training

Languages

English: Full Professional

GYM, Windsurfing And Hiking

I have a strong passion for staying active and enjoy a variety of outdoor and fitness activities. At the gym, I focus on strength training and conditioning, which keeps me physically fit and energized. Windsurfing has been an exhilarating experience, allowing me to connect with nature while mastering the art of balancing on the water. Hiking is another favorite of mine; I love exploring new trails and being immersed in the peace of nature, pushing my limits with each climb. These activities not only help me maintain a healthy lifestyle but also provide a great sense of achievement and relaxation.

Timeline

Customer Support Representative

Concentrix
03.2025 - Current

Master's Degree - New Media

Istanbul Nişantaşı University
02.2025 - 01.2027

Bachelor's Degree - Television Programing And Reporting

İstanbul Bilgi University
08.2019 - 01.2025

Bachelor's Degree - Public Relations And Advertisement

MALTEPE Universty
10.2017 - 06.2019

Merchendise - Store Attendant

HİPP BEBEK MAMALARI DIŞ. TİC. LTD. ŞTİ.
06.2016 - 09.2016

Depot and Sales Consulting

HACIBEKİR LOKUMLARI Canada
01.2014 - 01.2016

High School Diploma -

CANADA ALPHA HIGH SCHOOL
01.2014 - 01.2016
MERT GÜRSESStudent