Opera PMS
Mert Dursun
Director Of Revenue Management
Bodrum,48
Summary
As a Cluster Director of Revenue and Distribution at Six Senses Hotels Resorts Spas, I lead the revenue and reservation operations across multiple properties. With over ten years of experience in this role, I have consistently exceeded revenue targets, enhanced guest service standards, and implemented effective room selling strategies. I have had the privilege of overseeing revenue management for Radisson Hotel Group (Turkey-Oman), Six Senses Ibiza (Spain), Six Senses Southern Dunes (Saudi Arabia), and most recently, Six Senses Kaplankaya (Turkey ) and Six Senses Kocatas Mansions Istanbul (Turkey).
Overview
18
18
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Cluster Director of Revenue and Distribution
Six Senses Hotels and Resorts
Bodrum, Muğla
02.2020 - Current
- 4 years in a row (2020-2024) best revenue budget performance since opening 2016 although covid restrictions. STR 2nd rank in the comp set and markable RGI growth..GOP conversion rate reached 45%, a stark improvement from negative figures in 2019
- Experience Lead strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
- Actively participates in ownership conversations and presentations.
- Increased market share with innovative sales strategies and targeted marketing campaigns.
- Spearheaded training programs for sales staff on product knowledge, negotiation skills, and account management best practices aimed at increasing overall revenues.
- Established a robust forecasting process to accurately predict revenue trends and inform decision making.
- Collaborated with cross-functional teams to develop comprehensive business plans aimed at maximizing company profits.
- Analyzed competitor pricing strategies to ensure optimal positioning within the market landscape.
- Drove revenue growth through effective negotiation of contracts with key clients and partners.
- Maximized profitability by identifying new revenue streams and business opportunities.
- Developed scalable pricing models to accommodate changing market dynamics and customer needs.
- Managed a high-performing team of sales professionals, fostering an environment that encouraged collaboration and continuous improvement.
Country Revenue Manager
Radisson Hotel Group
Muscat, Oman
02.2019 - 01.2020
- 2019Responsible for revenue management across 5 cluster of hotels, Hormuz Grand Muscat, A
Radisson Collection Hotel, Radisson Blu Hotel, Muscat, Park inn by Radisson, Muscat,Radisson Blu Hotel & Resort, Sohar and Park inn by Radisson and Residences Duqm. - Implemented pricing, yielding, and revenue optimization strategies, ensuring alignment with market dynamics and utilizing advanced Revenue Management Systems (e.g., IDeaSG3) Managed reservation pick-ups and maintained pricing and availability controls across all distribution channels.
- Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
- Identified issues regarding delayed or incomplete payments and followed through to resolution.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Managed reservations systems effectively, optimizing stay patterns to increase room occupancy rates.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
Revenue and Reservation Manager
Radisson Hotel Group
Izmir, Turkey
03.2016 - 01.2019
- Most Successful Park inn brand opening Turkey in 2017. 2018 YTD + %60 Revpar dev.and + % 300 GOP dev. to budget . STR: YTD 133 RGI through both MPI and ARI and ranked 1 of 5 + %50 growth vs. 2017. Best OTA performance in Izmir city and Radisson Hotel Group Turkey according to OTA analytics. Upsell Revenue : + % 10.2 vs Target.
Revenue Manager
Radisson Hotel Group
Istanbul, Istanbul
05.2012 - 02.2016
- 3 Year in a row over budget performance. STR –Improved RGI ranking by one place to 1of 5. Best OTA performance in Asian Side of Istanbul city.
Front Office Service Manager
Radisson Hotel Group
03.2011 - 03.2012
- Oversaw budget preparation and expense tracking for cost-effective office management.
- Enhanced communication between departments by facilitating regular team meetings and updates on projects.
- Ensured compliance with safety and health regulations by conducting regular inspections and implementing necessary corrective measures.
- Coordinated maintenance and repair work, ensuring a safe and comfortable working environment for staff.
Front Desk Supervisor
Radisson Hotel Group
Minneapolis, MN
03.2010 - 02.2011
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Night Auditor
IHG Hotels & Resorts
Antalya, Antalya
03.2009 - 01.2010
Front Desk Agent
Swissotel Ankara
Ankara, Ankara
06.2007 - 10.2007
Education
Bachelor of Science - Hospitality Administration And Management
Baskent University
Ankara, Turkey 04.2001 -
Skills
Sales management
Profitability analysis
Pricing strategy
Data-driven decision making
Financial forecasting
Budget development
Demand generation
Revenue optimization
Microsoft Excel proficiency
Competitive intelligence
Competitor analysis
Business intelligence
Account reconciliation
Revenue reporting
Problem-solving
Teamwork and collaboration
Profitability improvement
Financial analysis and reporting
Month-end closing support
Demand management
Analytical skills
Certification
Radisson Group Finance for Non –FinanceManagers
Software
Opera Claud
Ideas G3
Siteminder
Synxis Sabre
Lighthouse
Accomplishments
- ForcesRadisson EMEA Best Budget PerformanceRunner up Reward (Moscow 2017)
- Rezidor 5 Years Experience award (2017)
- Best Snap Improvement award (Dubai Mar 2016)
- Host of the Month in November 2012and June 2015- Radisson Blu HotelIstanbul Asia
Timeline
Cluster Director of Revenue and Distribution
Six Senses Hotels and Resorts
02.2020 - Current
Country Revenue Manager
Radisson Hotel Group
02.2019 - 01.2020
Radisson Group Finance for Non –FinanceManagers
09-2018
Radisson Group Advance Revenue Course(
07-2017
Radisson Group Performance Managementand Interviewing Skills
06-2017
TurkeyRadisson Group Foundation Level Revenue Course
05-2017
Revenue and Reservation Manager
Radisson Hotel Group
03.2016 - 01.2019
Customer Focused Sales Techniques
05-2014
Revenue Manager
Radisson Hotel Group
05.2012 - 02.2016
Front Office Service Manager
Radisson Hotel Group
03.2011 - 03.2012
Front Desk Supervisor
Radisson Hotel Group
03.2010 - 02.2011
Night Auditor
IHG Hotels & Resorts
03.2009 - 01.2010
Front Desk Agent
Swissotel Ankara
06.2007 - 10.2007
Bachelor of Science - Hospitality Administration And Management
Baskent University
04.2001 -