Mert Demiralan
Ankara,Türkiye
Summary
Experienced in hospitality with focus on guest relations. Enhance guest experiences through exceptional communication and problem-solving skills. Foster positive guest interactions, ensuring satisfaction and loyalty.
Personable and dedicated, with strong communication skills and ability to resolve conflicts in courteous manner. Demonstrates proficiency in customer service and problem-solving, ensuring seamless guest experience. Poised to enhance guest satisfaction and drive loyalty role.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Guest Relation Agent
Bvlgari Hotels & Resort
Dubai, United Arab Emirates
2024.02 - 2025.07
- Assisted guests with check-in and check-out procedures, ensuring seamless experiences.
- Responded to guest inquiries and complaints promptly, demonstrating commitment to exceptional service.
- Coordinated reservations and special requests, enhancing guest satisfaction through attention to detail.
- Implemented feedback from guests to improve service quality and operational efficiency.
Guest Experience Associate
The Ritz-Carlton Atlanta
Atlanta, United States Of America
2022.09 - 2023.09
- Delivered exceptional guest service by promptly addressing inquiries and resolving issues.
- Coordinated seamless check-in and check-out processes ensuring a smooth experience for guests.
- Trained new staff in service protocols and company standards to uphold brand reputation.
- Implemented feedback from guests to improve service delivery and operational efficiency.
Bell Attendant
Jw Marriott Ankara
Ankara, Turkey
2019.12 - 2022.08
- Assisted guests with luggage and provided personalised service upon arrival.
- Coordinated transportation arrangements for guests ensuring timely departures and arrivals.
- Maintained cleanliness and organisation of the lobby and reception areas.
- Assisted in managing guest inquiries and resolving concerns efficiently.
Education
Diploma of Higher Education - Tourism And Travel Service
Ankara University
Ankara, Turkey 2012.05 - 2015.07
Skills
- Opera PMS
- Front office operations
- Up-selling techniques
- Multitasking efficiency
Languages
English
Fluent
Turkish
Native
Accomplishments
Ranked 5th among top-performing upsellers in the region in 2024.(Bvlgari Hotels & Resorts Dubai)
Consistently recognized as the top upseller from March 2024 to June 2025. (Bvlgari Hotels & Resort Dubai)
LQA Star Employee of the Month (November 2024), (Bvlgari Hotels & Resorts Dubai)
References
Salma El Mernissi
Director Of Operations (Bvlgari Hotels & Resort Dubai)
Contact: +971 55 541 9421
Baris Hasturk
Villa Manager (Bvlgari Hotels & Resorts Dubai)
Contact : +971 58 514 3778
Timeline
Guest Relation Agent
Bvlgari Hotels & Resort
2024.02 - 2025.07
Guest Experience Associate
The Ritz-Carlton Atlanta
2022.09 - 2023.09
Bell Attendant
Jw Marriott Ankara
2019.12 - 2022.08
Diploma of Higher Education - Tourism And Travel Service
Ankara University
2012.05 - 2015.07