Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mert Badır

Project Manager
Istanbul
Mert  Badır

Summary

Experienced Project Manager specializing in call center solutions within the software industry. Skilled in analyzing customer needs, creating customized solutions, and managing post-sales processes. Proficient in creating project timelines, collaborating with cross-functional teams, and providing comprehensive training to clients. Committed to guiding customers through successful transitions and fostering strong relationships for long-term satisfaction.

Overview

3
years of professional experience

Work History

Call Center Studio

Project Specialist
06.2022 - Current

Job overview

  • Handled scheduling of necessary software teams and staff to complete projects within required timeframes.
  • After the Kickoff meeting, the necessary tasks are created for the software teams regarding the integrations and developments requested by the customer as a result of their needs.
  • Conducting routine tests to evaluate the software development processes of the teams.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Worked with customers, and teammates, to conduct weekly status updates.
  • Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
  • Monitored project milestones and adjusted scheduling to meet deadlines.
  • Maintained open communication by presenting regular updates on project status to customers.

During my tenure here, I successfully executed 30 projects involving collaboration with 15 different countries, including the Philippines, Kenya, and the United States.

Turkcell

Software Developer Intern
06.2021 - 06.2022

Job overview


  • During my internship at the Software Solutions Department, I collaborated with a team of developers to deliver various projects. Two notable projects I contributed to include:
    Car Rental System Project:
    Developed the Car Rental System using C# and PostgreSql.
    Utilized the Agile software methodology and the .NET framework to ensure efficient development and project management.
    Server Healthcheck Library Project:
    Developed a server healthcheck library using C#.
    Contributed to the design and implementation of the library to ensure optimal server performance and stability.
    These experiences allowed me to enhance my skills in software development, particularly in C# programming and database management. I gained valuable exposure to the Agile methodology and the .NET framework, enabling me to effectively contribute to project success.
  • Learned software engineering process improvements and best practices.
  • Assisted with testing of client-server network components.


Greenpeace Mediterranean

Fund Raising Expert
06.2013 - 10.2015

Job overview

During my tenure at Greenpeace, I served as a dedicated member of the fundraising team. I actively participated in face-to-face fundraising activities, engaging with individuals directly in the field to generate financial support for the organization's noble causes.

Key Responsibilities:

Collaborated with a team of fundraising professionals to execute effective fundraising campaigns.
Engaged in direct interactions with potential supporters, effectively communicating Greenpeace's mission, values, and initiatives.
Utilized persuasive and interpersonal skills to build rapport, convey the importance of environmental conservation, and secure financial contributions.
Maintained accurate records of fundraising activities and donor interactions for reporting purposes.
Through my experience at Greenpeace, I developed exceptional communication skills, honed my ability to connect with individuals from diverse backgrounds, and gained a deep understanding of the importance of environmental activism.

Education

Yıldız Technical University
Istanbul

Bachelor of Science from Mathematical Engineering
09.2012 - 06.2022

Edirne Highschool of Science
Edirne

High School Diploma
09.2008 - 06.2012

Skills

    Planning and Coordination

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Timeline

Project Specialist

Call Center Studio
06.2022 - Current

Software Developer Intern

Turkcell
06.2021 - 06.2022

Fund Raising Expert

Greenpeace Mediterranean
06.2013 - 10.2015

Yıldız Technical University

Bachelor of Science from Mathematical Engineering
09.2012 - 06.2022

Edirne Highschool of Science

High School Diploma
09.2008 - 06.2012
Mert BadırProject Manager