Mert Şahin
After Graduating From Eskişehir Osmangazi University, Department Of Political Science And Public Administration, I Started Working In Different Fields And Improved Myself. Always Trying To Learn And Keeping An Open Mind In Order To Fully Fulfill The Requirements Of My Job Is One Of My Most Satisfying Sources Of Motivation.
Ankara,06
Summary
Proven Operation Manager with a track record of driving operational efficiency and enhancing customer satisfaction at Uniquedeskshop. Excelled in team leadership and strategic planning, achieving significant improvements in performance management. Skilled in CRM and fostering teamwork, consistently delivered results beyond expectations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Operation Manager, Customer Service
Uniquedeskshop, Bookendverse, Blackwalldecor
03.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Assistant Manager
İstegelsin.com
10.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Political Science And Public Administration
Eskişehir Osmangazi Üniversitesi
Eskişehir, Turkey06.2018
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Marketing
Business Administration
Customer Relationship Management (CRM)
Policy Implementation
Verbal and written communication
Sales management
Product Management
Problem-Solving
Teamwork and Collaboration
MS Office
Positive Attitude
Customer Service
Work Planning and Prioritization
Timeline
Operation Manager, Customer Service
Uniquedeskshop, Bookendverse, Blackwalldecor
03.2022 - 04.2024
Assistant Manager
İstegelsin.com
10.2019 - 08.2021
Political Science And Public Administration
Eskişehir Osmangazi Üniversitesi