ÖMER YILDIRIM
BANKER
GÜZELYURT MAH 2070.SOK NO 36L D78 ESENYURT
Summary
Proven track record in enhancing customer relations and sales revenue, demonstrated during my tenure at QNB Bank. Skilled in account management and problem-solving, I excel in strategic planning and customer service, significantly improving client retention and satisfaction. Achieved notable sales growth by leveraging financial management and inter-department collaboration skills.
Overview
10
10
years of professional experience
Work History
QNB FİRST CUSTOMER RELATİONSHİP MANAGER
QNB Bank
08.2021 - Current
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
Sales Specialist
ETHİCA HOSPİTAL GROUP
08.2019 - 07.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
Sales Specialist
BİSMOT FURNİTURE
07.2017 - 07.2019
- Increased sales revenue by developing and implementing strategic sales plans.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Developed custom proposals for high-value prospects, successfully closing major deals.
Coordinator
LEADERLER TRAİNİNG
08.2014 - 06.2017
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Education
ECONOMY BACHELORS DEGREE - ECONOMY
İSTANBUL UNİVERSİTY
Istanbul, Turkey 04.2001 -
Skills
Customer Relations
Account Management
Inter-department collaboration
Sales proficiency
Customer Service
Problem-Solving
Financial Management
Accomplishments
- Achieved 1 BİLLİON PORTFOLİO by completing my job with accuracy and efficiency in QNB finansbank
Languages
Turkish, Arabic
Native language
English
Upper intermediate
B2
Interests
Reading
Sports
Make a strong communications
Travelling
Timeline
QNB FİRST CUSTOMER RELATİONSHİP MANAGER
QNB Bank
08.2021 - Current
Sales Specialist
ETHİCA HOSPİTAL GROUP
08.2019 - 07.2021
Sales Specialist
BİSMOT FURNİTURE
07.2017 - 07.2019
Coordinator
LEADERLER TRAİNİNG
08.2014 - 06.2017
ECONOMY BACHELORS DEGREE - ECONOMY
İSTANBUL UNİVERSİTY
04.2001 -