ÖMER GÖZÜBÜYÜK
SENIOR BUSINESS ANALYST
Istanbul,34
Summary
Hello, I'm Omer, and I'm looking for a new job in line with my interest in technology and my career. I've worked with many products and teams in large technology companies throughout my career. I'm looking for a new job to improve myself and gain new experiences.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Business Analyst
Etiya
10.2024 - 04.2025
- Hands-on experience with Oracle - SQL
- Ability to adapt quickly to new working methods
- Capability to align with fast-changing priorities
- Regular reporting habits and a focus on documentation
- Highly motivated, able to work under stress
- Solution-focused mindset and strong teamwork skills
- Experienced in Agile Development methodologies (Scrum, Kanban etc.)
- Experienced in Jira and UI/UX.
- Fluency in English
System Support Specialist
NGN(Mapfre)
07.2021 - 04.2024
- IT specialists provide direct support to users across the organization.
- This can include helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
- Desktop, Laptop, ThinClient, Server, Switch, Router, Access Point, Printer & Scanner vs... Install and Configuration
- To install, configure, test, maintain, monitor and troubleshoot servers and infrastructure in line with European IT demands.
- To follow up the availability, performance and the effectiveness of the IT solutions like as servers, LAN / WAN, VPN, Firewall, back-up systems, security and telecommunications.
IT Specialist
Huawei
05.2018 - 06.2021
- IT specialists provide direct support to users across the organization.
- This can include helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
- Desktop, Laptop, ThinClient, Server, Switch, Router, Access Point, Printer & Scanner vs... Install and Configuration
- To install, configure, test, maintain, monitor and troubleshoot servers and infrastructure in line with European IT demands.
- To follow up the availability, performance and the effectiveness of the IT solutions like as servers, LAN / WAN, VPN, Firewall, back-up systems, security and telecommunications.
- To Research, examine, test, evaluate and report security-related technologies.
- To perform hands-on fixes at the desktop level, including installing, upgrading software & hardware, to configure systems and applications.
- To maintain and check daily backups.
- To follow up current ERP, CRM and other software systems.
- To create ticket not only for IT problems but also for all other department problems in order to make it fixed.
- To work with the vendors and service providers when required.
- To perform preventative and periodical maintenance, including checking and cleaning of servers, workstations, printers and other peripherals.
- To provide high quality IT Support to the users for their software hardware demand and problems.
- To provide remote support for users when local support is not feasible.
- To follow up and update IT hardware, software and equipment inventory.
- To create, follow-up and update all required procedures in line with Global IT demands.
IT Help Desk Specialist
Casper
10.2014 - 10.2016
- Company Overview: Information Technology
- Under general supervision, provide remote and on site third-tier Information Technology (IT) support to end-users, to restore service and /or identify and correct core problems.
- Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
- Responsible for meeting specified service level standards.
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature, or that are exceeding target dates.
- Delegate IT support tasks, provide training and advice to more junior team members.
- Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
- Participate on global and regional project teams.
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
- Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
- Ability to establish and maintain effective working relationships with co-workers, managers and clients.
- Project management exposure.
- Perform other duties as required.
- Information Technology
Education
Bachelor Degree - Management Information Systems
Anadolu University
10.2019 - 06.2022
Associate Degree - Computer Programing
Cumhuriyet University
09.2011 - 06.2013
Skills
Java
Seminars And Certificates
- 2017-05-01, 2017-10-31, Bahçeşehir University Wissen Akademie, Java and Database Expertise Training, 800 Hours, Overview Of Java, Setting Up Development Environment, Naming Conventions, Overview Of Project Structure, Primitive Data Types, Conditions, Loops, Methods, Arrays, Working With Classes, Object Oriented Programming, Constructors, Properties, Getters / Setters, Encapsulation, Inheritance / Abstract Classes / Interfaces, Collections, Exception Handling, File Operations, Multithreading, Lambda Expressions, Web Scrapping, Using Web Forms With GET / POST, Consuming XML / JSON Web Services, JDBC Database Programming MySQL, Generating Excel and PDF Files, GUI Applications With Swing / FX, Java Server Pages, Servlets, Hibernate (ORM with MySQL), Jersey Framework For Rest Web Services, Spring Framework Components
- 2017-10-03, Android Certified Application Developer v7 - AND 401, GFN Bahcesehir Wissen Akademie, 70%, 93.33%, Pass
Adress
- Altunizade, Uskudar, İstanbul(1)
- Tasdelen, Cekmekoy, Istanbul(2)
Military Service
Completed
Another Information
- Date of Birth: 05.05.1992
- Driving License: A-B Class(Active)
- Marital Status: Single
- +90 538 799 44 58
Certification
Java and Database Expertise
Hobies
- New Countries
- New Culturels
Timeline
Senior Business Analyst
Etiya
10.2024 - 04.2025
System Support Specialist
NGN(Mapfre)
07.2021 - 04.2024
Bachelor Degree - Management Information Systems
Anadolu University
10.2019 - 06.2022
IT Specialist
Huawei
05.2018 - 06.2021
Java and Database Expertise
10-2017
IT Help Desk Specialist
Casper
10.2014 - 10.2016
Associate Degree - Computer Programing
Cumhuriyet University
09.2011 - 06.2013