Mensur Nesimi
Front Office Manager
Istanbul,34
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Eager to enhance my professional growth by gaining additional expertise in the field of international luxury chain hotels as my career aspiration
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Front Office Manager
Four Points by Sheraton Kagithane
Istanbul, 34
03.2024 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Duty Manager
Four Points by Sheraton Kagithane
Istanbul, Istanbul
07.2023 - 02.2024
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with guests to increase loyalty, trust and satisfaction.
Night Audit (Acting Night Manager)
Marriott Hotel Sisli
Istanbul, Istanbu
02.2022 - 06.2023
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
- Conducted regular audits of night shift activities to identify and rectify operational inefficiencies.
- Maintained meticulous records of nightly operations, aiding in smooth transition between shifts.
At Your Service Agent
Marriott Hotel Sisli
11.2021 - 02.2022
Server
Marriott Hotel Sisli
08.2019 - 11.2021
Server
The House Hotel
09.2019 - 06.2019
Food & Beverage Intern
Ciragan Palace Kempinski
02.2018 - 08.2018
Food & Beverage Intern
Ramada Hotel Merter
02.2017 - 08.2017
Education
High School Diploma -
MEHMET IHSAN MERMERCI
Istanbul, 34 01.2015 - 01.2019
Associate of Applied Science - Tourism & Hospitality
ESKISEHIR UNIVERSITY
Eskişehir, 26 01.2024 - Current
Skills
Customer service
Administrative skills
Team management
Complaint handling
Guest relations
Hospitality services
Operations management
Timeline
Front Office Manager
Four Points by Sheraton Kagithane
03.2024 - Current
Associate of Applied Science - Tourism & Hospitality
ESKISEHIR UNIVERSITY
01.2024 - Current
Duty Manager
Four Points by Sheraton Kagithane
07.2023 - 02.2024
Night Audit (Acting Night Manager)
Marriott Hotel Sisli
02.2022 - 06.2023
At Your Service Agent
Marriott Hotel Sisli
11.2021 - 02.2022
Server
The House Hotel
09.2019 - 06.2019
Server
Marriott Hotel Sisli
08.2019 - 11.2021
Food & Beverage Intern
Ciragan Palace Kempinski
02.2018 - 08.2018
Food & Beverage Intern
Ramada Hotel Merter
02.2017 - 08.2017
High School Diploma -
MEHMET IHSAN MERMERCI
01.2015 - 01.2019