M. EMRE GEM
Chemical Engineer
Istanbul
Summary
Ensure functionality, cost effectiveness and successful system operation by helping customers solve their technical problems. Establishing strong business ethics and loyal customer relationships. Successful relationship management with a friendly and sincere approach. Establishing close customer relationships by understanding needs and creating individual solutions. Ability to make independent decisions and sound judgment to positively impact the success of the company.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Sales Engineer
PROFEN
Istanbul
05.2023 - Current
- Submitted booking forecasts, monthly highlights and CRM entries.
- Supported market research, metrics and requirements development and risk management.
- Liaised with assigned accounts to foster relationship development.
- Analyzed market trends, competitor performance and product strengths.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Identified and supported resale opportunities to achieve sales plans.
- Designed and delivered product training for clients.
- Suggested ideas for product evolution and new product variants.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
Senior Customer Service Specialist
Intertek Test Services
Istanbul
11.2018 - 04.2023
- Integrating the products sent by the customer for testing into the system and providing technical support in subsequent processes.
- Resolved concerns with products or services to help with retention and drive sales.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
- To increase customer satisfaction scores, new employees were trained and guided in dispute resolution and data entry practices.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Developed and implemented customer service policies and procedures.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated customer service responses for high-value customers with complex issues as leading representative Food testing team.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Quality Analyst Engineer
Koçak Pharma
Tekirdağ
11.2016 - 11.2018
- Analysis of the raw materials coming to the company and to be put into production was provided.
- Reported on non-compliance issues and other negative factors discovered during production.
- Developed and implemented comprehensive quality assurance program to guarantee organization products met safety and quality standards.
- Collaborative work was ensured to complete the inspections.
- Review technical documents and check the quality of the products to be included in production.
Engineering Internship
AKÇANSA
Istanbul
06.2013 - 08.2023
Education
High School Diploma -
Inönü University
Malatya 09.2010 - 05.2015
Skills
Technical consulting
Timeline
Sales Engineer
PROFEN
05.2023 - Current
Senior Customer Service Specialist
Intertek Test Services
11.2018 - 04.2023
Quality Analyst Engineer
Koçak Pharma
11.2016 - 11.2018
Engineering Internship
AKÇANSA
06.2013 - 08.2023
High School Diploma -
Inönü University
09.2010 - 05.2015