Memduh Isıdıcı
Housekeeping Supervisor
Menderes
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Work History
Housekeeping Supervisor
Eurostars Hotel
04.2024 - 11.2024
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Receptionist
Eurostars Hotel
04.2024 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Reservation Agent
Eurostars Hotel
04.2024 - 11.2024
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Waiter
Cafe M
04.2023 - 09.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Resepsiyon / Housekeeper
Zeren Otel
06.2022 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Altyapı çalışanı
Aktur araç muayene istasyonu
09.2017 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Computer Programming -
09.2014 - 06.2018
German Translator - Interpreter - undefined
09.2019 - Current
Skills
Cleaning practices
Department coordination
Staff evaluations
Staff training and development
Customer service
Guest relations
Training and mentoring
Cleaning and sanitation
Customer relationship management
Customer service-focused
Task assignment
Staff scheduling
References
-Diego Garcia / Housekeeping Manager / 34696134558
-Ahmet Karataş / Restaurant Chef / 05359288582
-Yücel Mumcular / Cafe owner / 05353005151