HTML,CSS
MELISA KILIC
RECEPTIONIST
Antalya
Summary
Dynamic and results-oriented professional with a proven track record at Starlight Hotel, excelling in customer/client relations and organization skills. Demonstrated ability to exceed sales targets, adept in multitasking and problem-solving. Skilled in verbal and written communication, fostering teamwork and collaboration. Achieved efficient execution of marketing strategies, enhancing company reputation and compliance.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Receptionist
Starlight hotel
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Daily Worker
2k Human Resources
12.2021 - 07.2022
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Showcased adaptability by quickly learning new processes or techniques required for various job assignments throughout the day.
- Exceeded sales targets through efficient execution of marketing strategies at promotional events.
Education
Bachelor of Science - American And English Literature
ISTANBUL UNIVERSİTY
Istanbul, Turkey 04.2001 -
Associate of Applied Science - Computer Programming
ANADOLU UNIVERSITY
Eskişehir, Turkey 04.2001 -
Skills
Customer/Client relations
Organization skills
Verbal and written communication
Greeting and Seating Clients
Multitasking
Teamwork and Collaboration
Problem-solving abilities
Software
Timeline
Receptionist
Starlight hotel
07.2024 - Current
Daily Worker
2k Human Resources
12.2021 - 07.2022
Bachelor of Science - American And English Literature
ISTANBUL UNIVERSİTY
04.2001 -
Associate of Applied Science - Computer Programming
ANADOLU UNIVERSITY
04.2001 -