Melisa Kilit
The Reportor, Advisor, Accounting
Ankara,Türkiye
Summary
Proven expertise in financial processing and customer service, honed at Özel Koru Hospital. Excelled in streamlining financial statements and enhancing patient service efficiency. Skilled in Microsoft Excel and fostering strong relationships, significantly contributing to operational excellence and client satisfaction. Demonstrates a commitment to accuracy and a knack for maintaining confidentiality and improving service delivery.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Accounting Assistant
Özel Koru Hospital
01.2022 - 10.2024
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Patient Service Representative
Özel Koru Hospital
01.2022 - 10.2024
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Welcome Center Staff Member
Özel Koru Hospital
01.2022 - 10.2024
- Contributed to the development of new promotional materials, resulting in increased awareness of center services.
- Conducted regular inventory audits, ensuring an adequate stock of essential supplies for daily operations.
- Participated in ongoing professional development opportunities offered by management that aimed at enhancing customer service skills.
- Maintained a clean and welcoming environment, ensuring positive first impressions for visitors.
Member Representative
Hanımlar Lokali
01.2019 - 11.2021
- Boosted member retention rates by conducting regular follow-ups and maintaining strong relationships.
- Ensured compliance with regulatory requirements by diligently verifying documentation submitted by members during transactions.
- Promoted organizational values as an active participant in community outreach events representing the company positively in public engagements.
- Coordinated seamless transitions between departments when escalating matters requiring specialized attention or intervention.
Education
Bachelor of Arts - Public Relations
Eskişehir Anadolu University
Eskişehir, Turkey 04.2001 -
Skills
Microsoft Excel
Data Entry
Invoicing and Billing
MS Office
Journal Entries
Invoice Verification
Certification
Computer
Timeline
First aid
05-2022
Accounting Assistant
Özel Koru Hospital
01.2022 - 10.2024
Patient Service Representative
Özel Koru Hospital
01.2022 - 10.2024
Welcome Center Staff Member
Özel Koru Hospital
01.2022 - 10.2024
Computer
02-2021
Patient advisor
01-2021
Member Representative
Hanımlar Lokali
01.2019 - 11.2021
Bachelor of Arts - Public Relations
Eskişehir Anadolu University
04.2001 -