MELIS KARAGOZ TUZEL

As a Product Owner responsible for 3 agile teams

• Define product vision & roadmap and drive the delivery of this roadmap together with tech and design teams
• Continuously analyze user feedback & product usage metrics to identify missing features and important pain points
• Review, analyze, and evaluate user needs, competitive threats, trends and opportunities together with the Product Management
• Communicate with internal, external parties and international partners in the scope of ongoing projects
• Identify and understand new and existing regulations, analyze risks and define any change requirements
• Explain solution details to the team and clarify ambiguities
• Oversee tasks to make sure that they are proceeding according to plan
• Preparation of demos and presentations for Sprint Review meetings, Sprint target determination at Sprint Grooming and Sprint Planning meetings

As a Analysis Team Leader responsible for 10 people

• Managing a team of 9 people
• Track and analyse team members performance metrics
• Establish and develop external and internal relationships, helping to create a positive learning culture within the team
• Prepare regular reports on development status, performance, and outcomes
• Coordinate with internal teams to align efforts with company goals

• Operate as a cloud solution architect in the area of SaaS cloud-native technology
• Provide technical consulting and development support for HUAWEI CLOUD services
• Responsible for demand analysis, solution design, POC verification, and traditional IT cloud solution design for Huawei public cloud projects through HUAWEI CLOUD services and solutions for public cloud projects
• Collaborate with sales, solution architects, and other R&D teams in HQ to provide support for the customers
• Designing, modifying, and testing technical architecture
• Provide supervision and guidance to development teams
• Inform various stakeholders about any issues with the current technical solutions being implemented
• Assess the business impact that certain technical choices have
• Provide updates to stakeholders on product development processes, costs and budgets

• Manage cross-functional initiative teams and 3rd party service providers on an agile project management approach
• Lead high-impact projects partnering with business leaders across the organization to define, develop and implement strategies that address business requirements
• Create and execute projects defined in strategy roadmap in order to optimize/grow core business
• Lead product discovery & problem definition efforts in the company while coordinating the solution design with a cross-functional team
• Work with stakeholders to understand the business objectives and translate these into requirements to create the product roadmap
• Support user research team members for getting efficient user feedback
• Have an active role in mitigating impediments impacting completion of Release/Sprint Goals
• Support testing and review QA test results as a part of the UAT
• Facilitate in providing estimates for user stories, bug fixes, etc
• Shape and refine the requirements to achieve a final technology/business solution
• Execution of new business development and monetization projects from idea generation to implementation including the business model design, delivering success KPIs and go to market strategy

• Process analysis, identification of system functions, documentation of analysis studies Definition and documentation of systems' screen displays and workflows and some part of technical requirements
• Planning, implementation and documentation of functional adequacy, interfaces, unit and integration suitability tests of systems provided from external or internal sources
• Execution of the examination and evaluation of the functional qualifications of the systems in project groups assigned to the system project
• Manage the project scope, including establishing a clear, baselined scope during up front planning, escalation of scope issues and scope change control
• Manage external resources, where applicable, as an integrated part of the project delivery team
• Hold the resources accountable for delivery
• Create and manage project documentation including business requirements, functional design documents, acceptance criteria, creating wireframes, data flow diagrams (DFD) and sequence diagrams

• Experienced in Playcell Game Platform in Turkcell Gaming project and general subscriber testing
• Analyzing business and solution, integration test cases
• Responsible for Turkcell Playcell Login services, Turkcell Playcell Content Management System services
• Experience on Turkcell Playcell mobile and web application
• Reporting the problems and errors occurring during the broadcasting process, and publishing all datas
• Analyzing information requirements and content sources
• Responsible for calling Web Services with true way
• Measure and evaluate solutions for value and opportunities
• Ensures agile rituals (stand-ups, retrospectives, estimation sessions, showcases, quality and risk assessment sessions etc.) are taking place regularly

• Actively and consistently supporting all efforts to ensure accuracy of billing and reduction of billing disputes, thus overall improving the customer experience
• Conducting root cause analysis on customer exceptions and, when necessary, recommend and facilitate appropriate process and/or system improvements
• Establishing coordination between the work units and the IT-Service management, and providing the necessary billing support in new projects
• Entering the tariffs of the prepaid, postpaid customers and 3rd party companies into the system, and controlling the accuracy of the postpaid tariffs in the system

• Responsible for Service Acceptance Test (SAT)
• Responsible for Vodafone Genesis Transformation project which were affecting 6M Vodafone subscribers on live, with 100 team members
• Experience on messaging systems (SMS, Bulk Messaging Systems and USSD)
• Experience on Vodafone Online Services, Vodafone Yanımda mobile application
• Preparing test scenarios according to the business requirements and related documents
• Reporting the test status of the project on a daily/monthly basis to team leader and onsite counterparts
• Performed functional, Performance testing, UAT, System Testing, Regression Testing
• Responsible for calling Web Services with true way