Melek Kızılkaya
Üst Düzey Yönetici Asistanı
Istanbul
Summary
Proven Executive Assistant with a track record of optimizing senior management's efficiency at Zorlu Holding through strategic planning and exceptional administrative support. Skilled in information confidentiality and problem-solving, significantly enhancing office management processes. Demonstrated ability to streamline operations, achieving notable improvements in executive and patient service delivery.
Overview
7
7
years of professional experience
Work History
Executive Assistant to Senior Management
Zorlu Holding
01.2023 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
Passenger Service Officer
Celebi Aviation
04.2022 - 12.2022
- Collaborated with airline staff to maintain flight schedules and minimize delays for passengers.
- Provided exceptional customer service, leading to increased repeat business and positive feedback from travelers.
- Monitored terminal areas for cleanliness, taking immediate action on any issues identified to maintain a high level of hygiene standards for passengers'' comfort.
- Assisted passengers with special needs, ensuring a comfortable and pleasant travel experience.
- Maintained safety of all passengers during boarding and disembarkation processes, reducing potential risks or incidents.
- Ensured compliance with aviation regulations regarding passenger rights by staying current on industry developments.
- Conducted pre-flight briefings for cabin crew members, ensuring clear communication of relevant information pertaining to each flight''s specific requirements.
- Managed check-in processes for efficient boarding and minimized wait times for passengers.
Patient Service Representative
Medipol Hospital
01.2018 - 06.2021
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Handled customer service inquiries in person, via telephone and through email.
Education
Associate Degree - Public Relations
Atatürk University
İstanbul 04.2001 -
High School Diploma -
Mustafa Barut
İstanbul 04.2001 -
Skills
Administrative Support
Executive Support
Office Management
Information confidentiality
Schedule Management
Strategic Planning
Strong Problem Solver
Languages
English
Advanced
C1
Turkish
Proficient
C2
Timeline
Executive Assistant to Senior Management
Zorlu Holding
01.2023 - Current
Passenger Service Officer
Celebi Aviation
04.2022 - 12.2022
Patient Service Representative
Medipol Hospital
01.2018 - 06.2021
Associate Degree - Public Relations
Atatürk University
04.2001 -
High School Diploma -
Mustafa Barut
04.2001 -
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