MELAHAT NEFESOĞLU YILMAZ
Head Of Enterprise Architecture
Beykoz
Summary
Fourteen years experienced industrial engineer in the process optimization, Business Process Reengineering and Robotic Process Automation areas. Have a strong sense of responsibility, excited to learn and motivated by creating and delivering meaningful results. As Head of Enterprise Architecture in Is Invesment, i am leading the process optimization, rpa and strategic reporting teams. My philosophy is continuous improvement! There is always something to improve, keep it simple
Overview
14
14
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Head of Enterprise Architecture
Is Investment
4 2023 - Current
- Model, create and manage the enterprise business architecture that illustrates the relationships between the organization's processes, channels, organizational structure, and enterprise capabilities, and to develop and update the business competency map.
Create and maintain the process library, keep it up to date and review processes while modeling them, considering the steps and their sequence from a lean perspective, ensuring alignment with business architecture and application architecture.
Identifying improvement and streamlining opportunities in our organization's processes to eliminate non-value-added steps and sources of waste.
Make processes measurable, monitor their performance, transfer them to the appropriate platforms (BPM, RPA solutions etc.) that will enable the measurement of quality, service levels and performance.
Ensure governance for Robotic Process Automation (RPA) activities, establish rules and standards, and determine the software and technologies to be used in automation activities.
Identify processes that can be automated, carry out the analysis, development, testing, monitoring and maintenance of the processes in collaboration with the relevant departments.
Monitor the processes included in automation activities, evaluate their performance, and report accordingly. Develop maintenance and sustainment plans in alignment with changes in processes and environments. Make decisions on the retirement of robotic processes due to various reasons such as software development, the end of need or performance issues.
Prepare and update the annual master plan, monitor and report the progress of the projects.
Create business continuity plans; ensure they are managed in coordination with IT continuity processes; and update programs and processes according to evolving needs.
Record external audit findings at the detailed process level of the audited area, ensure the follow-up of the process to resolve the findings, and track and store actions electronically. Produce performance reports related to findings assigned to departments, report to senior management, and ensure coordination across the organization.
Coordinate the preparation of the annual strategic program, create the plan and review the need for updates. Prepare reports for senior management.
Regularly monitor the strategies of competitor intermediary institutions and industry trends, and conduct competitive analysis.
Measure, analyze, and monitor the performance of profit center units, prepare performance scorecards and other necessary reports, and, when necessary, propose target revisions.
Manager
Is Investment
08.2019 - 04.2023
- Responsible for process management, process optimization, project management, robotic process automation areas
- Saved 20 FTEs in 4 years with automation projects
- Saved 15 FTEs in 3 years with business process reengineering
- Managed Data Center Migration project
- Managed Disaster Recovery Center project.
RPA Developer
Is Bank
03.2018 - 08.2019
- Worked as RPA developer and RPA CoE (Center of Excellence) member
- Discovered suitable implementation areas for RPA/RDA solutions
- Analyzed the processes with SMEs and did feasibility studies
- Developed the process on UiPath/Blue Prism
- Built RPA governance and operating model (process, roles and responsibilities)
- Built RPA capabilities overall the organization (trainings, on the job support).
Product Owner
Is Bank
05.2015 - 03.2018
- Worked as product owner in centralization of customer orders project
- Redesigning the dispatch process -which runs on BPM tool (Pega PRPC)- using automation technologies like OCR,ML,RPA
- As scrum team we reached 20% efficiency in this process in 6 weeks.
Business Analyst, BPM
Is Bank
10.2010 - 05.2015
- Maked diagnostic assessments for different organizational units overall the bank
- Provided support to process management teams in projects
- Guide the teams to apply best practices of process flow implementations, use case development and user interfaces
- Ensured applications meet business requirements and achieve maximum reusability rate
- Provided methodology support for PEGA PRPC projects to process management teams.
Education
Bachelors Degree - Industrial Engineering
GALATASARAY UNIVERSITY
ISTANBUL 09.2005 - 06.2010
Exchange Student - Industrial Engineering and Management
POLYTECHNIC UNIVERSITY OF TURIN
TURIN 01.2010 - 01.2010
Maths and Science
HAMDI BOZBAG ANATOLIAN HIGH SCHOOL
GIRESUN 01.2005 -
Skills
English
French
Business Analysis
Process Optimization
Robotic Process Automation
Blue Prism
UiPath
MS Office
Pega PRPC
Agile
Business planning
Technical Writing
Business process mapping
Project Management
Data analysis
Pivot tables
SQL and databases
Workflow Analysis
Gap analysis
Test case scenarios
Release planning
Strategic planning
Contract Negotiation
Documentation skills
Vendor relations
Budgeting
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Written Communication
Multitasking Abilities
Dependable and Responsible
Analytical and Critical Thinking
Training and Development
Technical Analysis
Planning and execution
Cost reduction
Competitive analysis
Needs assessments
Business Development
Financial Management
Languages
Turkish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Certification
Pega Certified Business Architect
Interests
Music
Theatre
Camping
Reading
Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Is Investment
08.2019 - 04.2023
RPA Developer
Is Bank
03.2018 - 08.2019
Product Owner
Is Bank
05.2015 - 03.2018
Business Analyst, BPM
Is Bank
10.2010 - 05.2015
Exchange Student - Industrial Engineering and Management
POLYTECHNIC UNIVERSITY OF TURIN
01.2010 - 01.2010
Bachelors Degree - Industrial Engineering
GALATASARAY UNIVERSITY
09.2005 - 06.2010
Maths and Science
HAMDI BOZBAG ANATOLIAN HIGH SCHOOL
01.2005 -
Head of Enterprise Architecture
Is Investment
4 2023 - Current