MEHMET SAMER RIHAVI
Travel & Transportation
Istanbul
Summary
Dynamic and results-driven professional with a proven track record at Safaraq Tourism Company, excelling in customer service and problem-solving. Known for exceptional verbal communication and teamwork, I adapt quickly to new challenges, enhancing operations and fostering client loyalty through effective support and collaboration. Proficient in Microsoft Office and dedicated to continuous improvement.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Safaraq Tourism Company
Tourism Services Sales Expert
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Media Pro Studio
Public Relations
05.2018 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
Vilallta Travel
Travel Agent
05.2017 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Double Hill Travel
Travel Agent
05.2015 - 05.2017
- Excellent communication skills, both verbal and written.
Tufan Ticaret
SalesStaff
05.2013 - 05.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Pepsi Co
Sales Representative
01.2013 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate Degree -
University of Aleppo
Syria 04.2001 -
Skills
Friendly, positive attitude
table tennis player
I was a player in the Republic's national team
Timeline
Safaraq Tourism Company
Tourism Services Sales Expert
09.2021 - Current
Media Pro Studio
Public Relations
05.2018 - 06.2021
Vilallta Travel
Travel Agent
05.2017 - 05.2018
Double Hill Travel
Travel Agent
05.2015 - 05.2017
Tufan Ticaret
SalesStaff
05.2013 - 05.2015
Pepsi Co
Sales Representative
01.2013 - 01.2015
Associate Degree -
University of Aleppo
04.2001 -