Learning languages
Mehmet Mert AKIN
Technical And Training Specialist
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Technical and Training Specialist
ASISTAN TECHNOLOGY
Istanbul
02.2018 - 02.2021
- Created curricula, instructions, documents and written tests for various types of training courses.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored [Number]5[Number] new personnel hired to fulfill various roles.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Traveled to client locations to conduct training classes.
Online Support Specialist
Asistan Telecommunication
Istanbul
01.2014 - 02.2016
- Retained existing clients and developed 200+ new accounts by extending high quality and efficient support service.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
IT Technician
Tvem Television Station
Istanbul
01.2012 - 11.2014
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Linked computers to network and peripheral equipment.
IT Support Specialist
Telcoset İleri Teknoloji A.Ş.
istanbul
03.2010 - 11.2011
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Submitted service tickets for equipment maintenance requests.
- Responded promptly to incoming sales leads and requests for technical support.
Education
Vocational School of Technical Sciences - Computer Programming
Süleyman Demirel University
Isparta, Turkey 09.2010 - 06.2014
High School Diploma -
Dilnihat Ozyegin Anatolian High School
Istanbul, Turkey 10.2006 - 06.2009
Skills
Installation and repair specialist
Customer and personnel training
Technical training
Complaint resolution
Sales expertise
Report preparation
Creative problem solving
Technical Support
CRM
Interests
Gardening
Traveling
Art
Timeline
Technical and Training Specialist
ASISTAN TECHNOLOGY
02.2018 - 02.2021
Online Support Specialist
Asistan Telecommunication
01.2014 - 02.2016
IT Technician
Tvem Television Station
01.2012 - 11.2014
Vocational School of Technical Sciences - Computer Programming
Süleyman Demirel University
09.2010 - 06.2014
IT Support Specialist
Telcoset İleri Teknoloji A.Ş.
03.2010 - 11.2011
High School Diploma -
Dilnihat Ozyegin Anatolian High School
10.2006 - 06.2009