Learning languages
Mehmet Mert AKIN
Technical And Training Specialist
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Technical and Training Specialist
ASISTAN TECHNOLOGY
Istanbul
02.2018 - 02.2021
- Created curricula, instructions, documents and written tests for various types of training courses.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored [Number]5[Number] new personnel hired to fulfill various roles.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Traveled to client locations to conduct training classes.
Online Support Specialist
Asistan Telecommunication
Istanbul
01.2014 - 02.2016
- Retained existing clients and developed 200+ new accounts by extending high quality and efficient support service.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
IT Technician
Tvem Television Station
Istanbul
01.2012 - 11.2014
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Linked computers to network and peripheral equipment.
IT Support Specialist
Telcoset İleri Teknoloji A.Ş.
istanbul
03.2010 - 11.2011
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Submitted service tickets for equipment maintenance requests.
- Responded promptly to incoming sales leads and requests for technical support.
Education
Vocational School of Technical Sciences - Computer Programming
Süleyman Demirel University
Isparta, Turkey 09.2010 - 06.2014
High School Diploma -
Dilnihat Ozyegin Anatolian High School
Istanbul, Turkey 10.2006 - 06.2009
Skills
Installation and repair specialist
Interests
Gardening
Traveling
Art
Timeline
Technical and Training Specialist
ASISTAN TECHNOLOGY
02.2018 - 02.2021
Online Support Specialist
Asistan Telecommunication
01.2014 - 02.2016
IT Technician
Tvem Television Station
01.2012 - 11.2014
Vocational School of Technical Sciences - Computer Programming
Süleyman Demirel University
09.2010 - 06.2014
IT Support Specialist
Telcoset İleri Teknoloji A.Ş.
03.2010 - 11.2011
High School Diploma -
Dilnihat Ozyegin Anatolian High School
10.2006 - 06.2009