MEHMET EMRE ASLAN
Player Support Associate
Ankara
Summary
Customer support and content operations specialist with 4+ years of experience across gaming, trust & safety, and translation. Strong background in ticket handling, root-cause analysis, trend identification, and technical issue reporting. Skilled in improving player satisfaction, optimizing workflows, and supporting large-scale digital platforms. Equipped with advanced communication abilities and a strong understanding of gaming user behavior.
Overview
5
5
years of professional experience
3
3
Languages
6
6
Certificates
Work History
Player Support Agent (Gaming)
Keywords Studios
06.2022 - 10.2025
- Provided English/Turkish player support for gaming-related account, gameplay, and purchase issues.
- Responded to tickets with accurate troubleshooting steps and clear communication.
- Identified patterns in user complaints and escalated technical issues.
- Maintained high CSAT through fast problem resolution.
- Reinforced data privacy, assisting in compliance with relevant regulations and standards such as GDPR and CCPA.
Translator & Localization Specialist
Pactera
04.2022 - 06.2025
- Translated and localized UI strings, product text, and technical material.
- Ensured linguistic accuracy, terminology consistency, and cultural adaptation.
- Collaborated with QA teams to maintain localization quality.
- Translated documents from English to Turkish.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
Community Manager & Co-Founder
Eskişehir Speaking Community
04.2021 - 06.2024
- Managed a 500+ member community focused on face-to-face language exchange.
- Organized events, created communication strategies, and led volunteer operations.
- Boosted member engagement through consistent, structured community programs.
Content Specialist (Gaming & Esports)
SenpAI.GG
08.2020 - 10.2021
- Created gameplay guides, hero analysis, and meta insights across major titles.
- Conducted research on player behavior, patch changes, and competitive trends.
- Improved content structure and engagement metrics.
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
- Portfolio
Education
Bachelor of Arts - Comparative Literature
Eskisehir Osmangazi University
Eskişehir, Turkey 09.2017 - Current
Automation & Robotics Program
Isıkler Anatolian School
01.2015
Skills
Ticketing Systems
Interests
Gaming, Esports, Film, Literature, Philosophy, User Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Project Management Foundations, Microsoft and LinkedIn,
Languages
English
Advanced (C1)
Turkish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Project Management Foundations, Microsoft and LinkedIn,
11-2024
Agile Foundations, LinkedIn
11-2024
Player Support Agent (Gaming)
Keywords Studios
06.2022 - 10.2025
Translator & Localization Specialist
Pactera
04.2022 - 06.2025
Creating a Positive Customer Experience, LinkedIn
08-2021
Community Manager & Co-Founder
Eskişehir Speaking Community
04.2021 - 06.2024
Content Specialist (Gaming & Esports)
SenpAI.GG
08.2020 - 10.2021
Bachelor of Arts - Comparative Literature
Eskisehir Osmangazi University
09.2017 - Current
Automation & Robotics Program
Isıkler Anatolian School