MEHMET EMRE ASLAN
Player Support Associate
Ankara
Summary
Customer support and content operations specialist with 4+ years of experience across gaming, trust & safety, and translation. Strong background in ticket handling, root-cause analysis, trend identification, and technical issue reporting. Skilled in improving player satisfaction, optimizing workflows, and supporting large-scale digital platforms. Equipped with advanced communication abilities and a strong understanding of gaming user behavior.
Overview
5
5
years of professional experience
3
3
Languages
6
6
Certificates
Work History
Player Support Agent (Gaming)
Keywords Studios
06.2022 - 10.2025
- Provided English/Turkish player support for gaming-related account, gameplay, and purchase issues.
- Responded to tickets with accurate troubleshooting steps and clear communication.
- Identified patterns in user complaints and escalated technical issues.
- Maintained high CSAT through fast problem resolution.
- Reinforced data privacy, assisting in compliance with relevant regulations and standards such as GDPR and CCPA.
Translator & Localization Specialist
Pactera
04.2022 - 06.2025
- Translated and localized UI strings, product text, and technical material.
- Ensured linguistic accuracy, terminology consistency, and cultural adaptation.
- Collaborated with QA teams to maintain localization quality.
- Translated documents from English to Turkish.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
Community Manager & Co-Founder
Eskişehir Speaking Community
04.2021 - 06.2024
- Managed a 500+ member community focused on face-to-face language exchange.
- Organized events, created communication strategies, and led volunteer operations.
- Boosted member engagement through consistent, structured community programs.
Content Specialist (Gaming & Esports)
SenpAI.GG
08.2020 - 10.2021
- Created gameplay guides, hero analysis, and meta insights across major titles.
- Conducted research on player behavior, patch changes, and competitive trends.
- Improved content structure and engagement metrics.
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
- Portfolio
Education
Bachelor of Arts - Comparative Literature
Eskisehir Osmangazi University
Eskişehir, Turkey 09.2017 - Current
Automation & Robotics Program
Isıkler Anatolian School
01.2015
Skills
Ticketing Systems
Customer Service
Problem Solving
Trust & Safety
Content Review
Localization
Cross-Team Collaboration
Zendesk
Helpshift
Helpdesk
MS Office
Strong work ethic
Performance under pressure
Community engagement
Interests
Gaming, Esports, Film, Literature, Philosophy, User Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Project Management Foundations, Microsoft and LinkedIn,
Languages
English
Advanced (C1)
Turkish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Project Management Foundations, Microsoft and LinkedIn,
11-2024
Agile Foundations, LinkedIn
11-2024
Player Support Agent (Gaming)
Keywords Studios
06.2022 - 10.2025
Translator & Localization Specialist
Pactera
04.2022 - 06.2025
Creating a Positive Customer Experience, LinkedIn
08-2021
Community Manager & Co-Founder
Eskişehir Speaking Community
04.2021 - 06.2024
Content Specialist (Gaming & Esports)
SenpAI.GG
08.2020 - 10.2021
Bachelor of Arts - Comparative Literature
Eskisehir Osmangazi University
09.2017 - Current
Automation & Robotics Program
Isıkler Anatolian School