Mehmet Can Peçe
Server
Istanbul
Summary
Proven hospitality professional with extensive experience at Gallada at The Peninsula İstanbul, demonstrating exceptional customer service and a strong work ethic. Skilled in guest engagement and safe food handling, I have enhanced dining experiences through personalized service and efficient order management, leading to increased repeat business. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Server
Gallada at The Peninsula İstanbul
05.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Runner
Gallada at the Peninsula İstanbul
09.2023 - 05.2024
- Provided excellent customer service while meeting challenging time goals.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Asistant Server
Four Seasons Bousphorus
07.2022 - 02.2023
- Collaborated with kitchen staff to ensure accurate order preparation, addressing any special requests from guests.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Handled guest inquiries professionally and courteously, resolving issues promptly to maintain satisfaction levels.
Education
Bechalor Degree - Health Management
Marmara University
İstanbul/Maltepe 04.2001 -
Skills
Strong Work Ethic
Safe Food Handling
Guest Engagement
Hospitality service expertise
Table Setting
Cash Handling
Order Management
Exceptional customer service
Memory retention
Service prioritization
Professional Appearance
Sales Techniques
Menu Memorization
Timeline
Server
Gallada at The Peninsula İstanbul
05.2024 - Current
Runner
Gallada at the Peninsula İstanbul
09.2023 - 05.2024
Asistant Server
Four Seasons Bousphorus
07.2022 - 02.2023
Bechalor Degree - Health Management
Marmara University
04.2001 -