MEHMET UĞUR KAPLAN
Sales Support Manager
GEBZE,KOCAELİ
Summary
- Increased customer satisfaction by providing tailored technical solutions and fast response times.
- Contributed to sales growth by supporting the field sales team and identifying new business opportunities.
- Streamlined order processing and reporting through advanced use of Excel, improving efficiency and accuracy.
- Successfully managed customer accounts and built strong, long-term relationships.
- Recognized for excellent communication and problem-solving skills within the sales team.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sales Support Manager
Seykoç Alüminyum
03.2025 - Current
- Managed and developed relationships with existing customers while identifying new business opportunities.
- Prepared quotations, processed orders, and ensured timely delivery in coordination with logistics and technical teams.
- Provided technical support and product recommendations to customers, improving satisfaction and repeat sales.
- Collaborated with the field sales team to achieve revenue targets and expand market presence.
- Analyzed customer needs and offered tailored solutions to optimize their operations.
- Maintained accurate records in CRM and generated regular sales reports for management.
Igus
Inside Sales
12.2023 - 03.2025
- Managed and developed relationships with existing customers while identifying new business opportunities.
- Prepared quotations, processed orders, and ensured timely delivery in coordination with logistics and technical teams.
- Provided technical support and product recommendations to customers, improving satisfaction and repeat sales.
- Collaborated with the field sales team to achieve revenue targets and expand market presence.
- Analyzed customer needs and offered tailored solutions to optimize their operations.
- Maintained accurate records in CRM and generated regular sales reports for management.
MÜŞTERİ HİZMETLERİ
VATAN BİLGİSAYAR SAN. VE TİC. A.Ş.
08.2018 - 09.2021
- Managed and developed relationships with existing customers while identifying new business opportunities.
- Prepared quotations, processed orders, and ensured timely delivery in coordination with logistics and technical teams.
- Provided technical support and product recommendations to customers, improving satisfaction and repeat sales.
- Collaborated with the field sales team to achieve revenue targets and expand market presence.
- Analyzed customer needs and offered tailored solutions to optimize their operations.
- Maintained accurate records in CRM and generated regular sales reports for management.
Education
Bolu Abant İzzet BaysalNiversitesi - Elektronik Teknolojisi
Bolu Abant İzzet BaysalNiversitesi
08.2025
Gebze Endüstri Yüksek Meslek Okulu - Otomasyon Bölümü
Gebze Endüstri Yüksek Meslek Okulu
01.2016
Accomplishments
- Developed strong relationships with key accounts, increasing repeat business.
- Supported revenue growth by preparing accurate quotations and providing technical product guidance.
- Improved sales reporting efficiency by creating automated Excel reports and dashboards.
- Collaborated with cross-functional teams to ensure on-time delivery and customer satisfaction.
- Identified new business opportunities and contributed to expanding the customer portfolio.
Timeline
Sales Support Manager
Seykoç Alüminyum
03.2025 - Current
Igus
Inside Sales
12.2023 - 03.2025
MÜŞTERİ HİZMETLERİ
VATAN BİLGİSAYAR SAN. VE TİC. A.Ş.
08.2018 - 09.2021
Bolu Abant İzzet BaysalNiversitesi - Elektronik Teknolojisi
Bolu Abant İzzet BaysalNiversitesi
Gebze Endüstri Yüksek Meslek Okulu - Otomasyon Bölümü
Gebze Endüstri Yüksek Meslek Okulu