Language Teaching
Mehmet Arat
English Language Teacher
Hatay
Summary
Experienced with managing customer interactions and resolving inquiries. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive customer relationships and adapting to dynamic environments.
Also experienced in teaching English, delivering engaging lessons and supporting students in improving their language skills.
Overview
7
7
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Customer Representative
Lygal INC
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
English Tutor
Freelance
10.2022 - 02.2023
- As an English tutor, I was teaching a 4th-grade student (a primary school student)
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
English Language Teacher
Ekin College Hatay / Antakya
09.2022 - 02.2023
- I was teaching there as a Secondary School English Teacher until the Kahramanmaraş earthquake happened.
- Developed a positive classroom environment by incorporating collaborative learning strategies.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
English Tutor
Freelance
05.2022 - 09.2022
- I prepared someone (an adult) for the exam who wants to study dentistry and pass the preparatory exam.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
English Language Teacher
Seldiren Secondary School Hatay / Samandağ
01.2022 - 06.2022
- As an English Language teacher, I taught Secondary school students.
- Assessed student progress, providing constructive feedback to motivate improvement in language proficiency.
English Language Teacher
Dr. Alaeddin Cilli Primary School
01.2022 - 06.2022
- As an English Language Teacher, I was teaching primary school students.
- Planned lessons for classroom of 30-35 students.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
English Language Teacher
Atatürk Primary School Suriçi / Nicosia, Northern Cyprus
01.2019 - 01.2020
- I have taken part in the 'Building Bridges: Teaching English to Diverse Groups' Project during the 2019-2020 Academic year as an English Teacher.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
Education
Bachelor of Arts - English Language Teaching
Near East University
Northern Cyprus 04.2001 -
Associate of Arts - Child Development
Anadolu University
Eskişehir, Turkey 04.2001 -
High School Diploma -
Jan And Suphi Beyluni Anatolian High School
Hatay 04.2001 -
Skills
Customer service excellence
Social media
Report generation
Typing speed
Data management
Payment processing
Language fluency
Client relations
Scheduling
Data entry
Customer relations
Accomplishments
- 2020 – 2021 Fall‑ Certificate of HighHonour
- 2019 – 2020 Spring ‑ Certificate of High Honour
- 2019 – 2020 Fall‑ Certificate of HighHonour
- 2018 ‑ 2019 Spring ‑ Certificate of Honour
- 2018‑ 2019 Fall ‑ Certificate of Honour
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
Certificate of Participation (Youth Exchange, Erasmus+)
Interests
Doing Sports
Swimming
Playing Chess
Timeline
Customer Representative
Lygal INC
05.2023 - Current
English Tutor
Freelance
10.2022 - 02.2023
English Language Teacher
Ekin College Hatay / Antakya
09.2022 - 02.2023
English Tutor
Freelance
05.2022 - 09.2022
English Language Teacher
Seldiren Secondary School Hatay / Samandağ
01.2022 - 06.2022
English Language Teacher
Dr. Alaeddin Cilli Primary School
01.2022 - 06.2022
Certificate of Participation "Where do students get the language and how do they learn it best?"
05-2021
Certificate of Participation "Technology Integration in English Language Teaching: New Insights and Opportunities"
05-2021
Certificate of Participation "Games in Teaching English to Young Learners"
03-2021
Certificate of Participation "Teaching English to DiverseGroups"
06-2020
Certificate of Participation "Teaching English to DiverseGroups"
04-2019
English Language Teacher
Atatürk Primary School Suriçi / Nicosia, Northern Cyprus
01.2019 - 01.2020
Certificate of Participation (Youth Exchange, Erasmus+)
05-2015
Bachelor of Arts - English Language Teaching
Near East University
04.2001 -
Associate of Arts - Child Development
Anadolu University
04.2001 -
High School Diploma -
Jan And Suphi Beyluni Anatolian High School
04.2001 -