MEHMET ALPER TUNCA
Senior Telecommunications & IT Operations Manager
Istanbul
Summary
Senior Telecommunications & IT Professional. 25 years of multi country and multicultural track record in various domains: Managed Services (Application Development and Maintenance, Network Design & Optimization, Field Maintenance), Program and Project Management, Network Roll-out, Consultancy & Systems Integration, Automation, Customer Support, Business Support Systems, R&D Management, Government and Industry Relations. Extensive business development, pre-sales and contract delivery experience in all domains. Excellent track record of projects in multiple markets. Board Membership of the Local Company. 11 times selected as Key Contributor.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work History
Head of BOS IT Solutions, MMEA
Ericsson
05.2024 - Current
- Leading a Team of end-to-end Solution Architects covering BSS and OSS domains, acting as design authority in complex multi domain transformation projects.
Head of BSS Hub Turkey
Ericsson
11.2022 - 05.2024
- Company Overview: Ericsson Turkey Istanbul.
- Leading a Team of Solution Architects and Integration Engineers in domain Business Support Systems.
- Business responsibility for BSS in the Customer Unit Turkey.
- Providing business development, pre-sales and delivery services to projects centered around Ericsson Charging, Mediation, Billing, Catalog and Order Manager and various other solutions centered around BSS.
- Line Management responsibility, including competence development, career development and ensuring long term sustainable business contribution of the team.
- Ensuring efficiency, through close follow up of KPIs, such as utilization and billability.
- Increasing the usage of automation assets in the domain projects.
- Use of knowledge sharing to improve performance and efficiency.
- Allocation of resources to projects, ensuring project success through ensuring the best performing technical team.
- Reporting to the Market Area Middle-East and Africa Domain Head of BSS.
- Ericsson Turkey Istanbul.
Government and Industry Relations Manager, R&D and Local Production Director
Ericsson
04.2020 - 10.2022
- Company Overview: Ericsson Turkey Istanbul.
- Deputy Chairman of the Board of the local company.
- Government and Industry Relations Management, acting as the SPOC against Government, State, Telecoms Authority and other institutions.
- Promoting and communicating company vision for regulations and industry.
- Coordination of all local R&D activities in Ericsson Turkey in multiple domains, with respect to local regulations and framework.
- Ensuring Regulations Compliance in terms of all KPIs.
- Qualification of the R&D projects, Horizon 2020, ITEA, Celtic and other internationally funded projects in Customer Unit Turkey.
- Leading all product localization efforts in Customer Unit Turkey.
- Ericsson Turkey Istanbul.
Head of Managed Services & Networks Services Delivery for CU Turkey & Iran, VP Operations
Ericsson
07.2017 - 03.2020
- Dual role of Head of Managed Services and Head of Network Services Delivery for Customer Unit Turkey.
- Reporting to CU Turkey Head and Market Area MS Head, member of both Leadership Teams.
- E2E Responsible for all domain activity, including business development, consultancy, sales engagement, pre-sales, contract delivery, financial performance and customer satisfaction for the following sub-domains, for all customers in the market of Customer Unit Turkey (dual countries):
- - Network Roll-out
- - Customer Support
- - Supply
- - Network Managed Services – field and NOC
- - Network Design & Optimization
- - IT Managed Services
- - Application Development & Maintenance
- Managed 600+ resources, 45 M USD/year service business and delivery of approx. 65 MUSD/year HW/SW deployment in networks.
- Successful deliveries in multiple domains in multiple countries.
Head of Network Services, VP Services
Ericsson
07.2016 - 07.2017
- Company Overview: Ericsson Turkey
- Responsible for Network Roll-out, Network Design & Optimization, Customer Support and Network Managed Services contract execution, projects delivery, sales engagement and business development towards network operators and IT service providers for mobile and fixed networks.
- In charge of all delivery KPIs, financials and customer satisfaction.
- Delivered $ 90M worth service projects with high customer satisfaction.
- Ericsson Turkey
Head of Operations, VP Services
Ericsson
02.2012 - 07.2016
- Company Overview: Ericsson Turkey & Iran
- Overall responsible for all services delivery, in charge of delivery strategy and execution for all the programs, projects, recurrent services (Customer Support services, Managed Services) towards customers.
- Member of two countries leadership team as prime head of all services delivery. Working close with direct sales key accounts, procurement, finance, all other support functions, directly managing all program and project managers, solution architects, integration engineers, Ericsson global resources assigned to the projects, as well as 3pp and partner companies.
- Engagement in pre-sales phase, to drive all planning in customer commercial proposal phase.
- Accountable for all aspects of project management processes, including project procurement, integration, time, scope, execution, risk management, financial control and customer satisfaction.
- Driving financials, such as net sales, profitability - with a special focus on services profitability, inventory management, working capital optimization and resource utilization. Managing all project financials.
- Developing and maintaining communication and healthy relations with customers at C level and mid- level management, driving customer satisfaction.
- Driving improvements for operational processes to cut down and control cost, improve efficiencies, speed up deliveries, monitor and improve customer satisfaction.
- Development of project management skills and practices, training and development of all services delivery competencies, selecting and assigning program and project managers to opportunities, programs and projects. Mentoring and coaching project managers. Ensuring compliance with tools and methodologies.
- Managed 18 departments, over 800 resources (Managers and Engineers)
- Ericsson Turkey & Iran
Head of Customer Support
Ericsson
07.2010 - 02.2012
- Company Overview: Ericsson Turkey & Iran
- In charge of 'Customer Support' delivery, with business development, sales support and contract delivery aspects.
- Responsible for profitability, customer satisfaction, KPI achievement.
- Improved all Customer Support KPIs, achieved an excellent balanced scorecard for customer support.
- Managed a team of 80 local and remotely working Senior Software Support Engineers.
- Ericsson Turkey & Iran
PMO Manager
Ericsson
06.2009 - 07.2010
- Company Overview: Ericsson Turkey & Israel
- Managing a team of Project Managers and Project Financial Professionals.
- Responsible for promotion and sustained implementation of Ericsson project governance and project management practices.
- Have successfully implemented CPM@Ericsson program during 2009 and early 2010, realizing improvements in project financial management in SAP, project scope management and resource management.
- Ericsson Turkey & Israel
Leader of the Intelligent Networks and Charging System Department
Ericsson
01.2006 - 06.2009
- Company Overview: Ericsson Turkey & Israel
- Responsible for business development, pre-sales and projects delivery for the domain of Revenue Management in the sub-domain BSS.
- Management of a team of 25 people, which consisted of Customer Project Managers, Solution Architects and Service Engineers.
- Product and solution areas under responsibility:
- - Charging System, related customer adaptations and product customizations.
- - Convergent Charging and Billing
- - Mobile Private Networks
- - Ring Back Tone
- - Various custom built IN solutions.
- Ericsson Turkey & Israel
Systems Integration Customer Project Manager
Ericsson
08.2000 - 12.2005
- Company Overview: Ericsson Turkey & Israel
- Delivered systems integration projects for customers in multiple markets.
- Successfully delivered Value Added Services, Prepaid and Charging System projects in Turkey, Azerbaijan, Israel, Algeria, Iran.
- First ever Ppl to PPS migration.
- Have become the first certified 'CSI Senior Project Manager' of Turkey and Israel.
- FOA Project Manager for Charging System 3.0, which was done with Turkcell and which was the major system architecture upgrade and migration project for this product line.
- Ericsson Turkey & Israel
Core Network Operations Engineer
Telsim Telecommunications – subsequent Vodafone Turkey
06.1999 - 07.2000
- Operations and maintenance.
- Testing.
- Integration.
- General network data handling for routing and mobility management tasks of the core switching network nodes those at the time mainly consisted of Nokia DX 200 GSM switches.
Project Manager
Procter & Gamble
04.1997 - 06.1999
- Project Management in P&G’s Istanbul production plant, responsible for projects management for installation and commissioning of automated production lines, optimization and modernization of the existing facilities.
Education
M.Sc. - Industrial Management
University of Central Missouri
Warrensburg, MO 01.1994 - 01.1996
B.Sc. - Electronics Engineering
Hacettepe University
Ankara, Turkey 01.1989 - 01.1994
Skills
- Operations Management
- Financial Management
- Risk Management
- Project Management
- Program Management
- Change Management
- Managed Services
- Automation
- AI / ML
- Network Design & Optimization
- Network Roll-out
Training
- Consultative Sales, Krauthammer
- Leading in a Matrix, Ericsson
- Leading Virtual Teams, Ericsson
- Leaders of Leaders, Ericsson
- Strategy and Change Management, by Willie Peterson
- Leadership Core Curriculum Program, Ericsson
- Human Skills for Project Managers, SEMCON
- Strategic Thinking for Project Managers, SEMCON
- Project Management Professional (PMP) preparation, SEMCON
- PROPS Ericsson Project Management training, Ericsson
- Finance for non-financial people, Ericsson
- Operator Understanding, Ericsson
- Cost Control, Procter & Gamble
- Reliability Engineering, Procter & Gamble
Timeline
Head of BOS IT Solutions, MMEA
Ericsson
05.2024 - Current
Head of BSS Hub Turkey
Ericsson
11.2022 - 05.2024
Government and Industry Relations Manager, R&D and Local Production Director
Ericsson
04.2020 - 10.2022
Head of Managed Services & Networks Services Delivery for CU Turkey & Iran, VP Operations
Ericsson
07.2017 - 03.2020
Head of Network Services, VP Services
Ericsson
07.2016 - 07.2017
Head of Operations, VP Services
Ericsson
02.2012 - 07.2016
Head of Customer Support
Ericsson
07.2010 - 02.2012
PMO Manager
Ericsson
06.2009 - 07.2010
Leader of the Intelligent Networks and Charging System Department
Ericsson
01.2006 - 06.2009
Systems Integration Customer Project Manager
Ericsson
08.2000 - 12.2005
Core Network Operations Engineer
Telsim Telecommunications – subsequent Vodafone Turkey
06.1999 - 07.2000
Project Manager
Procter & Gamble
04.1997 - 06.1999
M.Sc. - Industrial Management
University of Central Missouri
01.1994 - 01.1996
B.Sc. - Electronics Engineering
Hacettepe University
01.1989 - 01.1994