Mücahid Melih Gündüz
Accountant, Waiter.
Istanbul,34
Summary
Proven to enhance guest satisfaction and streamline operations, I leveraged teamwork and analytical thinking at BNS Gıda Ve Turizm Hizmetleri A.Ş. (SushiCo) to significantly increase sales. Skilled in accurate money handling and problem-solving, I consistently exceeded service quality goals, demonstrating adaptability and a results-driven approach. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
3
3
years of professional experience
10
10
Certifications
Work History
Restaurant Waiter
BNS Gıda Ve Turizm Hizmetleri A.Ş. (SushiCo)
06.2023 - 03.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Accountant
Vekmar Elektrik Sistemleri Yatırım Ve Ticaret A.Ş.
06.2022 - 05.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Streamlined monthly financial reporting processes, significantly reducing time required for report generation and analysis.
- Conducted detailed cost-benefit analyses for proposed projects, guiding senior management in making informed investment decisions.
- Developed and maintained strong relationships with external auditors, ensuring smooth and efficient audit process.
- Led successful integration of financial systems following merger, ensuring continuity and accuracy of financial reporting.
- Reduced financial risks by implementing robust internal controls and monitoring mechanisms.
- Improved budget forecasting accuracy with detailed variance analysis between actual and budgeted figures.
- Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
- Facilitated smoother audit processes by maintaining organized and comprehensive financial documentation.
- Implemented new accounting software, leading to more efficient financial data management and reporting.
- Improved financial decision-making by creating comprehensive financial models and forecasts.
- Achieved compliance with all tax regulations by staying updated on changes and conducting thorough reviews of financial operations.
- Supported strategic decision-making by providing accurate and timely financial reports to executive management.
- Reduced outstanding accounts receivable by developing and enforcing stricter credit control policies.
- Ensured accurate and timely payroll processing for over 200 employees, maintaining employee satisfaction and compliance with labor laws.
- Played key role in financial planning and analysis, contributing to company's long-term financial strategy.
- Provided journal entries and performed accounting on accrual basis.
- Prepared working papers, reports and supporting documentation for audit findings.
- Maintained integrity of general ledger and chart of accounts.
- Tracked funds, prepared deposits and reconciled accounts.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Trained new employees on accounting principles and company procedures.
- Diminished outstanding debts by analyzing accounts for issues.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
Accounting Intern
Vekmar Elektrik Sistemleri Yatırım Ve Ticaret A.Ş.
08.2021 - 07.2022
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Developed strong client relationships through effective communication, timely responses, and professional demeanor.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to managementclients.
- Prepared accurate financial reports by compiling data and analyzing trends for management review.
- Entered [Type] data into general ledgers.
- Supported month-end closing activities, ensuring timely and accurate reporting of financial results.
- Aided senior accountants in preparing year-end tax returns while adhering to strict deadlines.
- Improved internal controls with the development of new policies and procedures to mitigate risks.
- Reconciled balance sheet figures and sought assistance to reduce errors.
- Prepared straightforward tax returns and explained expected refund or income tax liability and due date for payment.
- Tracked funds, prepared deposits and reconciled accounts.
- Prepared working papers, reports and supporting documentation for audit findings.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Provided journal entries and performed accounting on accrual basis.
- Diminished outstanding debts by analyzing accounts for issues.
- Developed financial models to assess and analyze financial performance of clients.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Collected and reported monthly expense variances and explanations.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Maintained integrity of general ledger and chart of accounts.
- Identified legal tax savings and recommended ways to improve profits.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Trained new employees on accounting principles and company procedures.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
Education
High School Diploma -
Pendik İTO MTAL
Pendik, İstanbul 04.2001 -
Skills
Service Quality
Order Taking
Table Setting
Food presentation
Professional Appearance
Accurate money handling
Regulatory Compliance
Teamwork and Collaboration
Attention to Detail
Adaptability
Problem-solving aptitude
Self Motivation
High Energy and Stamina
Food and Beverage Service
Reliable and Responsible
Active Listening
Reliability
Effective Communication
Goal Setting
Process Monitoring
Analytical Thinking
Adaptability and Flexibility
Cleaning and sanitizing
Time management abilities
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Languages
Turkish
Native language
English
Elementary
A2
Certification
Güzel Konuşma Teknikleri (Enstitü İstanbul İsmek)
Water Sports, Gastronomy, Improve Yourself
-Su sporları konusunda oldukça ilgiliyim ve kendime güveniyorum, su ve deniz bana iyi geliyor.
-Mutfak ise benim kafamı dağıtmak için kaçtığım yerlerden birisi, arada bir mutfağa girip yeni tarifler denemeye bayılırım.
-Kendimi geliştirme konusuna değinmem gerekirse eğer bu konu benim için bir hayat felsefesi olmuş durumda, her boşluğumda kendime bir şeyler katmayı, yeni beceriler edinmeyi ve her geçen gün bildiklerime bir yenisini eklemeyi bu kısa ömrümüzde kendimize katabildiğimiz kadar çok fark katabilmeye bir çözüm olarak görüyor ve insanın gezdiği, gördüğü, öğrendiği kadar bu hayatta var olabildiğini düşünüyorum.
Timeline
Güzel Konuşma Teknikleri (Enstitü İstanbul İsmek)
05-2024
ÇAtışma Yönetimi Teknikleri (Enstitü İstanbul İsmek)
05-2024
Etkili Problem Çözme Teknikleri (Enstitü İstanbul İsmek)
05-2024
İçSel Liderlik (Enstitü İstanbul İsmek)
05-2024
Protokol Kuralları (Enstitü İstanbul İsmek)
04-2024
Zaman ve Stres Yönetimi (Enstitü İstanbul İsmek)
04-2024
Temel İletişim Becerileri (Enstitü İstanbul İsmek)
04-2024
İLetişimde Beden Dili (Enstitü İstanbul İsmek)
04-2024
Hijyen ve Sanitasyon (ISTANBUL ESENYURT UNIVERSITY)
07-2023
Restaurant Waiter
BNS Gıda Ve Turizm Hizmetleri A.Ş. (SushiCo)
06.2023 - 03.2024
Afet Farkındalık Eğitimi (AFAD)
10-2022
Accountant
Vekmar Elektrik Sistemleri Yatırım Ve Ticaret A.Ş.
06.2022 - 05.2023
Accounting Intern
Vekmar Elektrik Sistemleri Yatırım Ve Ticaret A.Ş.
08.2021 - 07.2022
High School Diploma -
Pendik İTO MTAL
04.2001 -