Hi, I’m
Mbarek Hounayda
Customer Service
Istanbul
Summary
Experienced retail worker with 3+ years experience delivering exceptional customer service. Confident in managing conflict, adhering to customers’ needs, and working as part of a fast-paced team.
Overview
6
years of professional experience
4
Languages
Work History
Ready to wear Turkish brand
Translator
2023.10 - Current (2 education.years_Label & 11 education.months_Label)
Job overview
- Contributing to increasing sales and attracting customers
- Managing social media pages, translating for customers and taking orders
- Translation from Turkish to Arabic, English and French for foreign and local clients
- Handel the payments with card and cash
Private lawyer office
Secretary
2020.06 - 2021.10 (1 education.year_Label & 4 education.months_Label)
Job overview
- To prepare the daily files to the lawyer
- To write the daily reports
- To Handel the payments
Excellence school
Part time teacher
2019.09 - 2020.05 (8 education.months_Label)
Job overview
- Providing tutorials
- Additional Explanations and Activities
- Motivating Students
- Scheduling entertainment classes
- Time management
Education
Faculty of Arts and HumanitiesSousse
Higher diploma from Social and cultural Anthropology
Secondary school 2 marchMonastir
Bachelor's degree
University Overview
GPA: 80 out of 100
Skills
Service Desk
Salesforce
Oral & written communication
Building customer loyalty
Troubleshooting
Time management
Residence Country
Türkiye
Personal Information
- Date of Birth: 12/31/97
- Nationality: Tunisia
Preferred Job - Job Title
Customer Service Agent
Timeline
Translator
Ready to wear Turkish brand
2023.10 - Current (2 education.years_Label & 11 education.months_Label)
Secretary
Private lawyer office
2020.06 - 2021.10 (1 education.year_Label & 4 education.months_Label)
Part time teacher
Excellence school
2019.09 - 2020.05 (8 education.months_Label)
Faculty of Arts and Humanities
Higher diploma from Social and cultural Anthropology
2019.05
Secondary school 2 march
Bachelor's degree
2016.05