Mayowa Miracle Otulana
Istanbul,34
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2
2
years of professional experience
Work History
Import Export Specialist
Self Employed Services
12.2024 - Current
- Leveraged knowledge of international trade agreements to secure preferential duty rates for the company''s products.
- Managed international trade operations, ensuring timely shipment and delivery of products to global customers.
- Collaborated with sales teams to develop strategies for expanding into new international markets.
- Reduced product lead times through close monitoring of supplier performance and proactive communication.
- Ensured accurate product classification by staying current on Harmonized Tariff System updates and standards.
- Assisted clients with resolving customs-related issues, maintaining positive customer relationships.
- Analyzed market trends to identify potential growth opportunities in global trade.
Travel Consultant
Self-employeed
05.2024 - Current
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Built strong relationships with clients through exceptional communication and personalized service.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Helped customers with passport and visa applications.
- Handled sensitive information with professionalism and discretion.
Mentor Leader
Uskudar University
12.2024 - 01.2025
- Tracked mentorship program outcomes using data analysis tools to continuously improve its quality over time.
- Evaluated mentee progress regularly, adjusting strategies as needed for optimal growth and development.
- Promoted a positive learning environment by addressing any conflicts or challenges that arose among participants within the mentoring program constructively.
- Connected mentees to relevant networking opportunities that furthered their personal and professional aspirations.
- Assisted in the recruitment process for new mentors through information sessions, interviews, and training programs.
- Supported the professional development of fellow mentors through skill-building workshops, peer evaluations, and ongoing feedback.
- Improved mentee performance by providing personalized guidance and setting attainable goals.
- Developed strong mentor-mentee relationships through active listening and empathy, resulting in increased trust and communication.
- Maintained open lines of communication with mentees'' families or supervisors to ensure consistent support from all parties involved in their success journey.
- Empowered mentees to build confidence by celebrating their achievements and encouraging a growth mindset.
- Assisted mentees in developing self-confidence and positive self-image.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
International Student Services Assistant
Uskudar University
01.2023 - 01.2025
- Coordinated volunteer opportunities for international students, promoting community engagement and fostering connections with local organizations.
- Conducted informative workshops on topics such as employment authorization, health insurance, and cultural adjustment.
- Advised international students on maintaining visa status, assisting them in navigating complex immigration regulations successfully.
- Enhanced international student experience by developing and implementing comprehensive support services.
- Assisted in improving admission processes for increased efficiency and better handling of international student applications.
- Partnered with faculty members to address academic challenges faced by international students in specific courses or subjects.
- Mentored new staff members by sharing best practices for effective service delivery within International Student Services offices.
- Coordinated peer mentoring programs that supported the personal growth and development of both domestic and international students.
- Provided timely and accurate information to international students, addressing their inquiries and concerns with professionalism.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Aide
Inka Human Resource
07.2023 - 07.2023
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Accomplished project deadlines by assisting with task completion whenever required.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Science - Computer Engineering
USKUDAR UNIVERSITY
Istanbul, Turkey07-2026
High School Diploma -
HADEX COMPREHENSIVE HIGH SCHOOL
LAGOS NIGERIA07-2019
Skills
- Foreign language skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management abilities
- Goal setting
- Conflict resolution
- Professionalism
- Decision-making
- Active listening
- Reliability
- Excellent communication
- Multitasking
- Time management
Languages
English, YORUBA
Native language
Turkish
Intermediate
B1
French
Beginner
A1
Timeline
Import Export Specialist
Self Employed Services
12.2024 - Current
Mentor Leader
Uskudar University
12.2024 - 01.2025
Travel Consultant
Self-employeed
05.2024 - Current
Aide
Inka Human Resource
07.2023 - 07.2023
International Student Services Assistant
Uskudar University
01.2023 - 01.2025
Bachelor of Science - Computer Engineering
USKUDAR UNIVERSITY
High School Diploma -
HADEX COMPREHENSIVE HIGH SCHOOL
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