Matthew Jan Eggens
Pill,Somerset
Summary
Confident commercial and operations Manager experienced in leading high-performing teams to achieve key objectives. More than 20 years experience as a keen problem-solver and logical thinker for reliable issue identification and solution planning. A specialist in keeping the show on the road despite the circumstances. Exceptional work ethic with a lead by example approach. Proven record of communicating well with diverse staff teams to engage, enthuse and motivate to success. Extensive expertise in Microsoft AX 2009, 2012, and D365, complemented by proficiency in the Microsoft Office Suite and SQL Server. Strong capabilities in business intelligence tools and SAP 4.7, alongside a solid foundation in software applications and iOS software familiarity. Holds a UK driving licence and a personal alcohol licence, underscoring a commitment to compliance and operational excellence.
Overview
23
23
years of professional experience
15
15
years of post-secondary education
Work history
Commercial Manager
Direct Wines
09.2018 - 07.2025
- Maintained operational responsibility for Direct Wines Production wineries and wholesale business.
- Managed sales team to achieve targets and optimise performance growing business in three countries to a combined £8m revenue.
- Oversaw customer and agent contract negotiations and management.
- Relocated the Wholesale business to the EU in the Post Brexit era to minimise customer disruption and avoid additional costs.
- Directed contractor and agent commission contracts for efficiency.
- Developed innovative business plans in collaboration with sales team.
- Conducted market gap analysis and competitor reviews to identify opportunities.
- Led weekly sales calls and prepared monthly budget packs for wholesale elements.
- Established team KPIs, monitored progress, and supported improvements.
- Managed demand planning for Direct Wines Production wines globally.
- Managed stock holdings within three third party warehouse operations in multiple countries.
Operations and Project Manager
Direct Wines
01.2018 - 08.2018
- Responsible for operational aspects of Direct Wines Production (DWP) globally including demand planning, customer reserves and allocations, product availability schedules and uplift management.
- Managing multi-site bottling plans & monitoring of uplift schedules.
- Collaboration to create annual sales and stock budgets executing plans to deliver them.
- Supporting GM on group executive initiatives.
- Led cross-functional teams to achieve project goals on time.
- Working with GM and FC ensuring operational excellence and efficiency.
- Embedding processes and reporting after a troublesome system implementation ensuring minimal customer disruption.
- Supporting brand management and promotion for DWP products.
Operations Manager
Direct Wines (Averys)
09.2010 - 12.2017
- Managed operational aspects of Averys business, overseeing all stock forecasting and budgeting.
- Delivered sales data analysis for continuity offerings while managing daily sales generation and budgeting.
- Implemented processes that reduced stock holding and enhanced availability.
- Supported relocations of customer service centre installing KPI's and business values to new provider, minimising any customer disruption.
- Managed main stock warehouse and customer storage facility relocation during new system implementation, ensuring stock availability and minimal customer disruption.
- Collaborated with warehouse, customer service, finance, and IT teams, using key performance indicators to ensure service excellence.
- Led multi site team running full supply chain and customer reserves while delivering operational and sales support to the business.
- Led area of organic compliance for Direct Wines UK business.
Stock and Buying assistant
Direct Wines (Averys)
07.2009 - 09.2010
- Working alongside the senior stock administrator in all aspects of supply chain and warehouse management.
- Created stock forecasts, placed orders and managed all freight forwarding aspects.
- Managed bonded movements of stock ensuring full compliance with HMRC regulations.
- Developed advanced Excel, Crystal Reporting, and forecasting skills for efficient task completion.
- Managed operational en-primeur (wine futures) process from product creation through to notifying customers upon readiness.
- Managed customer storage including annual rental charging process developing systems processes to increase contribution to the business by 15%.
- Buyer and range manager for regions of England and Germany.
Assistant manager of the Culver Street Cellars
Direct Wines (Averys)
11.2007 - 07.2009
- Joined the team with a view to opening a second branch within the Bristol area. Worked with the retail director running daily operations of cellars.
- Monitored stock levels and managed cash flow effectively.
- Led trade and wholesale elements of the business including new business development as existing account management.
- Led both internal and external tastings providing wine education for the business.
Branch manager
Thresher Group
03.2002 - 11.2007
- Promoted from sales assistant through to Branch manager within 12 months.
- Recruited, trained, and motivated a high-performing team to enhance operational effectiveness.
- Monitored and controlled stock levels, ensuring optimal inventory management.
- Transformed two branches from consistent loss to profitable operations.
- Utilised by the business to overhaul under-performing stores by providing effective management and strong leadership.
- Managed multi-site responsibilities for 24 staff members across various locations.
- Organised and executed wine fairs and supported recruitment events.
Education
Master of Business Administration - Business
Aston University
Birmingham 09.2022 -
L7 Senior Leader v1.1 Apprenticeship - Business
Aston University
Birmingham 09.2022 - 10.2024
Bachelor of Arts - Leadership and Management
Open University
Milton Keynes 07.2012 - 07.2017
Diploma of Higher Education - Wine
Wine And Spirit Education Trust
London 03.2008 - 01.2010
A Levels - Psychology, Sociology, Biology
St Johns School
09.2000 - 06.2002
11 GCSE’s -
St Johns School
09.1995 - 06.2000
Skills
- Microsoft AX 2009, 2012 and D365
- Microsoft Office Suite
- SQL Server expertise
- Business intelligence tools
- SAP 47 proficiency
- Software application knowledge
- iOS software familiarity
- UK driving license
- Personal alcohol license holder
Personal Information
- Date of birth: 10/03/83
- Nationality: British
Affiliations
- Cooking and Barbequing
- Wine
Accomplishments
Associate Judge of the year IWSC - 2009
References
References available upon request.
Timeline
Master of Business Administration - Business
Aston University
09.2022 -
L7 Senior Leader v1.1 Apprenticeship - Business
Aston University
09.2022 - 10.2024
Commercial Manager
Direct Wines
09.2018 - 07.2025
Operations and Project Manager
Direct Wines
01.2018 - 08.2018
Bachelor of Arts - Leadership and Management
Open University
07.2012 - 07.2017
Operations Manager
Direct Wines (Averys)
09.2010 - 12.2017
Stock and Buying assistant
Direct Wines (Averys)
07.2009 - 09.2010
Diploma of Higher Education - Wine
Wine And Spirit Education Trust
03.2008 - 01.2010
Assistant manager of the Culver Street Cellars
Direct Wines (Averys)
11.2007 - 07.2009
Branch manager
Thresher Group
03.2002 - 11.2007
A Levels - Psychology, Sociology, Biology
St Johns School
09.2000 - 06.2002
11 GCSE’s -
St Johns School
09.1995 - 06.2000