MASOUMEH HASSANBAKLOU
STUDENT
Istanbul
Summary
Quick-learning and self-motivated Customer Service professional with strong problem-solving abilities and excellent communication skills. Known for building rapport with customers through empathy and effective communication, consistently aiming to improve both personally and professionally to provide the best possible support.
Overview
1
1
year of professional experience
4
4
Languages
Work History
Call Center Representative
Megapari
05.2024 - 09.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Cashier
Waffle Shop
01.2024 - 03.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Wuffle Chef
Waffle Shop
10.2023 - 12.2023
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Cooked memorable dishes that brought new customers into establishment.
Education
Bachelor of Science - Pharmacy
Health Since University
Istanbul, Turkey 04.2001 -
High School Diploma -
Sardar Melli
Tabriz - Iran 04.2001 -
Skills
Collaborative Teamwork
Strong mathematical skill
Touch Typing Proficiency
Good communication skills
Problem-Solving
Technical skills
Timeline
Call Center Representative
Megapari
05.2024 - 09.2024
Cashier
Waffle Shop
01.2024 - 03.2024
Wuffle Chef
Waffle Shop
10.2023 - 12.2023
Bachelor of Science - Pharmacy
Health Since University
04.2001 -
High School Diploma -
Sardar Melli
04.2001 -